Monday, March 29th, 2010

EMAIL EFFICIENCY


Last week I sent an email to my friend and Texas practitioner, Michael Shost. Mike is the Chairperson of AICPA Practitioners Symposium Planning Committee, on which I am honored to serve.

In response to my email, I received the following message:


Greetings, Friends & Clients:

Due to the normal tax season high workload and to allow me to completely focus on the tasks at hand, I am currently checking and responding to e-mail daily at 8:00 am, 1:00 pm and 5:30 pm CT. You & your email is important to me and at the scheduled times, I will respond.

If you require urgent assistance please contact my assistant Juli Moses at 214-367-5844 or you can email her at (he provided her email address).

Even though you get this auto-response, rest assured that I do receive and am able to view the email you sent. Thank you for understanding this move to more efficiency and effectiveness. It helps me accomplish more and serve you better.

Sincerely,

Mike Shost

It was a first for me. I have never received one like it, although I doubt if it will be my last. Of course, I had to ask Mike how this move toward winning the email battle was working for him. I’m sure most of you are fighting this same email overload challenge.

Mike replied that he was glad that I was not offended and that the feedback has been mostly positive. He added, “Email is the biggest challenge I have and many people (who don’t email you a lot), have an expectation of an instant response.”

I was absolutely NOT offended. I knew right away he had received my email and when he would get back to me. Simple as that. Don’t you hate it when you never hear anything at all (for a couple days or more)? You just wonder if they received it or not.

Mike also shared with me that he learned about dealing with email more efficiently in a session at last years Practitioners’ Symposium. I hope to see you in June at this years Practitioners’ Symposium and TECH+ joint conference in Las Vegas.

(Pictured: Mike & I at the 2008 Practitioners Symposium.)

“One of the basic causes for all the trouble in the world today is that people talk too much and think too little. They act impulsively without thinking. I always try to think before I talk.” – – Margaret Chase Smith

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