Wednesday, July 16th, 2014

Where The Rubber Meets The Road

TomPeters_PreviewThis week, Tom Peters shared a 9-page paper: The Moral Bedrock of Management. 

Today, I am using his words from Page 9, hopefully, to inspire you:

Where the (Moral) Rubber Meets the Road

If the regimental commander lost most of his 2nd lieutenants and 1st lieutenants and captains and majors, it would be a tragedy.

If he lost his sergeants it would be a catastrophe. The Army and the Navy are fully aware that success on the battlefield is dependent on an overwhelming degree on its Sergeants and Chief Petty Officers. Does industry (and CPA firms) have the same awareness?

The argument here: While men and women “at the top” are responsible for setting the moral tone, the vast majority of employees work for a first-line supervisor. Hence the transmission of – – and the “walking of the talk” that matters – – is set by the full cadre of 1st-line chiefs.

Companies tend to take these jobs “seriously.” But such seriousness almost invariably falls miles and miles – and more miles – short of using this set of individuals as the singularly important transmitters of the corporate culture. Hence the “moral duty” discussed in this piece is executed first and foremost by the 1st-line chiefs.

Act Accordingly!

Yes, I worry about the performance of the managers inside your CPA firm. Are they great technicians?  Yes, probably and you have helped them get there. Are they walking the talk, coaching, inspiring and holding people accountable?

Help them get there!

  • ""Too much focus on things, not enough focus on commitment." - - John Bogle"

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