Wednesday, January 14th, 2015

The Ability To Recognize Emotions In Others

I mentionĀ emotional intelligence fairly often. That is because CPAs have the reputation for ranking fairly low on the emotional intelligence scale.

The experts tell us (Daniel Goleman, author) that emotional intelligence consists of five competencies:

  1. Self-awareness
  2. Self-regulation
  3. Motivation
  4. Empathy
  5. Social Skills

I urge you to learn more about it and focus on how it plays out inside your busy CPA firm. It is essential to a productive work environment.

It does not mean you are simply nice to everyone and always pleasant. It means that you can confront others in a constructive way when problems arise. It doesn’t mean you are visibly emotional, it means you are in control of your emotions and to recognize emotions in others.

I bet that accountants reading this right now are not liking it much. I find most of them do not want to address the “warm and fuzzy” stuff. Usually, it is the simple fact that accountants think more along the lines of “business is business and personal is personal.”

In a recent article on Fast Company, Yongmei Liu, an associate professor at Illinois State University’s College of Business is quoted as follows. “A leader who has a high degree of emotional intelligence can recognize when his or her followers are not in the right emotional state to perform well.” – That would sure be helpful as you go through tax season!

Read more about it here. – article is titled, Why Emotionally Intelligent People Make More Money (maybe that got your attention).

 

  • "It isn't stress that makes us fall - it's how we respond to stressful events."
  • Wayde Goodall

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