Thursday, December 10th, 2015

Rally Your Managers

Once again, busy season is approaching for thousands of accounting firms.

Workload compression has been a huge issue for accounting firms for years. Thus, managers often complain that they don’t have time to get all of their work completed AND train all of the new people joining the firm.

Partners often point the finger at managers and blame them for a poorly equipped staff that makes too many mistakes.

My observation is that most CPA firm managers do not know how to manage, train and inspire their subordinates. It’s not their fault!

Firm leaders have failed to invest in training for the managers – on, guess what? How to manage!

The year is almost gone, you haven’t invested in your managers’ education when it comes to building relationships and nurturing people, it’s not too late.

Rally your managers and have your own internal management training session. I know you have at least one person in your firm (partner or manager) who is a natural at it. Have them lead a discussion/training session based on their own success story. It is as simple as clearly communicating the expectations you have for your managers.

Most managers are focused on their own productivity… meeting billable hour goals and getting the work out the door. Keep in mind that the partners’ internal succession plan depends on how well their managers perform.

  • "There are only three measurements that tell you nearly everything you need to know about your organization’s overall performance: employee engagement, customer satisfaction, and cash flow. It goes without saying that no company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it."
  • Jack Welch

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