Thursday, March 24th, 2016

To Engage Employees, Focus On Your Managers

“People don’t leave bad companies, they leave bad managers.” – Marcus Buckingham

Back in 2013, Gallup released it’s eye-opening report that showed 70% of American workers were not engaged at work.

In 2015, Gallup updated their findings and it showed that 32% of employees are engaged. Not much of an improvement.

Many firms have used employee satisfaction surveys to find out what their employees really think about the firm. I wonder how many firms have actually acted upon the information they received.

I strongly urge you to do employee engagement surveys, but not if you are not prepared to act upon the information you receive. Employees are looking for an exciting vision and a clear picture of how and when their career will move forward.

If you want to improve employee engagement in your firm, look at your managers first. One of the most important decisions the partner group needs to make is who they promote to manager. In most firms, people are named manager because of longevity with the firm, not because they are skilled at inspiring people and nurturing the career growth of others.

Keep in mind…. 70% of people leave a company because of their manager.

If you want your firm’s employee engagement to improve, focus on your managers. Offer them resources to improve their management skills, provide workshops and training on how to manage people (especially millennials). Partners and managers should be fully involved in creating a culture where young accountants want to stay and build their careers.

 

  • "The true genius of a great manager is his or her ability to individualize. A great manager is one who understands how to trip each person's trigger."
  • Marcus Buckingham

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