Monday, December 12th, 2016
Set Expectations For Your Clients
“The art of communication is the language of leadership.” – James Humes
In my November newsletter, I wrote an article titled, “Let Clients Know Your Expectations.”
I covered a favorite topic of mine, training your clients. I continually hear a lot of moaning and groaning about clients who are always late with their “stuff,” clients who don’t respond to requests and clients who provide their information in a shoebox or shopping bag. We all know who they are!
I even outlined some steps you can take. You can read the article here.
In response to that article, my good friend, and client, Mike Shost sent me a copy of his Year End Letter to clients and agreed that I could share it.
Shost clearly outlines “2017 filing season dates to help you personally plan for the preparation of your 2016 individual income tax return.”
Notice he states…. to help you. He is helping the client but he is also helping himself and his valuable team members.
The letter also contains a detailed listing of Important Dates for the 2017 Filing Season. How clearly are you communicating with your clients?
You can view the sample here. Thank-you so much, Mike!
- "Write to be understood. Speak to be heard. Read to grow."