Monday, February 13th, 2017

“Do As I Say” Does Not Work

“Example is leadership.” – Albert Schweitzer

Your firm management group (includes partners, managers, and the firm administrator) works hard at defining and establishing the procedures that most efficiently enable the firm to provide excellent client service.

Your HR professional or firm administrator spends a significant amount of time and effort to update the firm handbook, the one that outlines the expected behaviors of all people working at the firm. It is approved by all partners.

You have job descriptions that document the duties of all levels of employees, including partners, at the firm.

At a staff meeting, the managing partner, speaking on behalf of all partners, explains a new policy or procedure and asks for everyone to get on board with implementation.

Do as I sayAll of this can be summed up as “Do as I say.” Then….

A couple of partners and a manager short-cut some of the documented processes or procedures.

Several leaders openly disregard a certain topic in the personnel handbook.

As far as job descriptions, we often find partners doing manager work and managers doing senior work.

Several partners procrastinate on visibly implementing the “new” procedure.

All of this completes the familiar saying, “Do as I say, not as I do.”

This phrase should not be part of your firm culture. The leaders’ actions are obvious to the employees and probably an on-going topic of conversation or even ridicule.¬†What can you do about it now? What more can you do after April 15? Think about it.

  • "A person always doing his or her best becomes a natural leader, just by example."
  • Joe DiMaggio

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