No need to shop for a better you, or to work overtime to make bigger promises.
Keeping the promises we’ve already made is sufficient.
It is a clear, simple, meaningful message. It applies to all levels of people inside an accounting firm.
I think it is especially meaningful for CPA firm partners. There are many partners who make promises to the team fully intending to keep those promises. Then life unfolds, things get busy, fulfilling the promise becomes more difficult than expected and it is soon put on the back burner.
Sometimes it is something very simple… “I’ll take you along the next time I have a meeting with Big Jones Client.” Then it doesn’t happen.
Sometimes it is something very important… “We are going to revamp our performance feedback process to make it more timely and more meaningful.” Then is doesn’t happen.
When I ask a room full of CPA firm team members, “Who is it at your firm that does not follow the processes and procedures?” The answer is always the same, “The partners!”
I really like one item from a sample Partner Commitment Statement furnished by Sam Allred of Upstream Academy:
“I will do what I say I will do, on time, without reminders.”