Thursday, March 23rd, 2017
We All Must Learn To Deal With Difficult People
“If you have some respect for people as they are, you can be more effective in helping them to become better than they are.” – John W. Gardner
Yes, difficult people are all around us – friends, relatives and the people at work. We need to especially be equipped to deal with those difficult work people!
The Nitpickers: Critical, judgmental and perpetual complainers. (You don’t know any of these do you??)
The Megaphones: We answer the phone or we walk down the hall and these people talk non-stop for 20 minutes.
The Voiceless: These people have zero confidence or assertiveness. They’re full of whine, but rarely express an opinion.
The Bubble Busters: They have to be right – all the time. They love controlling and micromanaging.
The Volcanoes: The ones who are ready to fly off the handle at the slightest provocation. They explode and leave a trail of damage.
What do you do? Remain neutral. Without compromising, protect your space and maintain your emotions.
Don’t take things personally. You can’t control their behavior but you can control your reaction to it.
I like the description – “cool, calm and collected.” – – That’s you!
- "The two most powerful warriors are patience and time."