Friday, September 8th, 2017

Who Is At Fault?

“Nothing is easier than fault finding.” – Og Mandino

Who did it?

Something happens that should not have happened. A mistake was made.

At some firms, there is a hunt for the culprit, so that blame can be placed.

Forget about the hunt. It doesn’t matter exactly who did it. You don’t always have to blame some one particular person.

Rather than wasting time figuring out who caused it, figure out how to fix it and prevent it in the future.

If it was YOU who mailed something to the wrong address, don’t worry about it – fess-up and move on to figuring out how to prevent it in the future.

Adopt this message in your workplace: “We don’t care whose fault it was. Mistakes happen and we learn from them. How do we fix it and prevent it in the future?”

Now, if the offense relates to who made the big mess in the lunch room and didn’t clean it up, that’s another story! Have a great weekend!

  • "Don't find fault, find a remedy."
  • Henry Ford

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