Tuesday, January 23rd, 2018

Does It Make Business Sense?

“There is nothing so useless as doing efficiently that which should not be done at all.” – Peter Drucker

In the profession of public accounting, the basic format for staffing has been the same for years.

You hire great talent, we invest in them, train them well and assign them to certain types of work. Their first year on the job is definitely a learning experience. The second year they get better, more efficient and even seem to enjoy what they are doing more because they are comfortable with the work.

The third year, they could be really efficient and profitable but you promote them and they are assigned work that they are not familiar with nor good at and the inefficiencies are reflected in their work.

Would it make more sense to leave them alone for another year or two and let them become even more proficient at their assigned duties? I know! Young talent wants to advance quickly. But, does that mean EVERY person should be treated the same? Why not try managing a person based on their individual abilities, skills, and desires? Some move on more quickly and some don’t, based on what they want. Do you even know what each individual team member wants from their career? It wouldn’t mean that those people who repeat the work they do for another year or two is less valuable. Actually, they might be more valuable when it comes to efficiency and profitability.

All this might not mean much right now since all the experts tell us that the entry-level work is going to be done via artificial intelligence. But, for many firms, that is going to take a while.

Most firms are doing something like this but higher up the food chain. They permit partners to stay at the same level of expertise and performance for decades. Does that make business sense?

  • "Rank does not confer privilege or give power. It imposes responsibility."
  • Peter Drucker

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