Friday, April 27th, 2018

Guarantee Your Work

“I have a place I got to in the Bahamas. It’s the only place that guarantees total anonymity and freedom.” – Johnny Depp

I guarantee my work. Do You?

I have written about this before but maybe you need a reminder about implementing this policy.

Your firm goes all out to provide over-the-top client service. You want to make your clients happy. Don’t be afraid to offer a satisfaction guarantee. Mentioning confidentiality is also important if you want to make your clients feel comfortable and have them trust you.

Here’s the wording I use in my proposals:

Service Guarantee and Confidentiality

Rita Keller’s services are unconditionally guaranteed. If the services do not meet your expectation, you may end the arrangement and pay only the value you deem acceptable. Confidentiality is extremely important. While Keller may serve other CPA firms in your market, absolutely no information about your firm will ever be discussed or disclosed. If I discover a best practice during my association with your firm, I may request permission to feature you and/or your firm on my blog.

Just something you might consider for your firm. It makes a bold and important statement to your clients.

  • "Your most unhappy customers are your greatest source of learning."
  • Bill Gates

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