Monday, July 23rd, 2018

Drama at the Office

“Don’t waste words on people who deserve your silence. Sometimes the most powerful thing you can say is nothing at all.” – Mandy Hale

Some words about drama from Seth Godin’s recent post hit home with me. I have observed SO MUCH drama inside CPA firms, when I worked at one and as I have consulted with many.

Here’s an excerpt from Godin’s post titled, Two Ways to Solve a Problem and Provide a Service.

With drama. Make sure the customer knows just how hard you’re working, what extent you’re going to in order to serve. Make a big deal out of the special order, the additional cost, the sweat and the tears.

Without drama. Make it look effortless.

Talking behind people’s backs, gossiping, cliques, whining, blaming others are just a few of the descriptors. Stop doing it. You are not in high school anymore.

If you must vent, do it outside the office. If you are tempted to send a quick, harsh reply to an email, wait an hour before you type.

Most drama could be reduced if you made it a rule to avoid triangulation. That means if you have an issue with someone, talk only to them and don’t involve a third party.

Reduce the drama inside your firm by practicing The Four Agreements.

  • "What is drama but life with the dull bits cut out."
  • Alfred Hitchcock

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