Archive for the ‘Change’ Category

Wednesday, March 7th, 2018

Want To Be More Profitable?

“A part of kindness consists in loving people more than they deserve.” – Joseph Joubert

Per Paul Epperlein of ADP:  Organizations with high employee engagement experience 22% higher profitability.

This is a big statement that applies to your firm. Do you really have employee engagement? You might think you do because you offer free coffee and soft drinks. You offer 9 or more holidays. You have an attractive lunch room with lots of amenities. You have a relaxed dress code and many other little things that make a big difference.

But… also per Epperlein: 60% of people leave their job due to a lack of relationship with their front line manager.

People like to feel connected to the people they work for. They want to feel like they are noticed, included and cared about by their boss.

How good are your firm’s partners and managers at building and nurturing caring relationships with your people? You might want to focus on that more this year. Make it a performance expectation.

  • The simple act of caring is heroic.
  • Edward Albert

Tuesday, March 6th, 2018

Don’t Worry About Your Competition

“Do your work with your whole heart and you will succeed – there is so little competition.” – Elbert Hubbard

I have known CPA partners who seem to be obsessed with their competition. What are they doing extra for their clients? Are they allowing their people to wear jeans every day? How much are they paying their staff?

Forget it. Worry about yourself first.

I enjoyed this quote shared by Bill Sheridan on Linkedin:

“Your competition is not other people but the time you kill, the ill will you create, the knowledge you neglect to learn, the connections you fail to build, the health you sacrifice along the path, your inability to generate ideas, the people around you who don’t support and love your efforts, and whatever god you curse for your bad luck.” — James Altucher

  • There are two kinds of people, those who do the work and those who take the credit. Try to be in the first group; there is less competition there.
  • Indira Gandhi

Monday, March 5th, 2018

2018 Top New Products For Accountants

“We keep moving forward, opening new doors, and doing new things, because we’re curious and curiosity keeps leading us down new paths.” – Walt Disney

Just in case you missed it, Accounting today has published their 2018 list of new products for accountants.

Accountants do really use more tools (software, hardware, and other stuff) to serve their clients than almost anyone else. Have you counted the number of different software products used inside your firm lately? I bet your tech person can tell you. They just love managing all that.

Per Dan Hood:

This year’s trend is somewhat different, in that it focuses on a service area, rather than a technology or a type of tool. The last few years have seen an explosion in the number of tools available for auditors, and this year saw more than ever. This matches a growing expectation that this most-traditional of accounting services is on the verge of a revolution — a revolution driven, in no small part, by the new tools available to its practitioners.

Click here to view the list. I think you will find it informative and interesting. Stay curious and improve your practice!

I love today’s quote at the bottom of my blog page. I think it describes a lot of CPAs.

  • People are very open-minded about new things - as long as they're exactly like the old ones.
  • Charles Kettering

Thursday, March 1st, 2018

Decide Who Will Decide

“It is not hard to make decisions when you know what your values are.” – Roy Disney

When your firm was first founded, probably one, two or three partners (owners) made all the decisions. Somehow, as the ranks of partners grew, they all thought that they should be part of every decision. That’s why the role of the firm administrator was created and the joke that resulted was, “How many partners does it take to decide which copier to buy?”

The theory was that administrative and operational aspects of the CPA firm would be under the umbrella of the firm administrator. Still, many partners thought that they should be allowed to have an opinion and weigh-in on the decision to buy anything that cost more than $100!

That decision-making format lasted with 5, 6, 7, 8, 9 or 10 partners. Then an Executive Committee was formed of 3 or 5 partners who still thought they should be involved in daily operations.

Progressive firms decided that the Managing Partner should actually manage the firm with a chief-of-staff type person – the firm administrator or COO. Of course, owners are kept informed but their job is to take care of client relationships, mentor younger staff and bring in business.

Is it time for your firm to actually operate like a business? Is it time for your owners to “decide who will decide”?

  • He that has a choice has trouble.
  • Dutch proverb

Thursday, February 22nd, 2018

Being Positive Can Be a Boost To Your Health

“Our greatest weakness lies in giving up. The most certain way to succeed is always to try just one more time.” – Thomas Edison

It’s that time of year inside busy accounting firms. Everyone is focused and working very hard. Some are also working long hours and even the best clients sometimes cause frustration, not to mention the frustrations emitting from your co-workers and bosses.

Let it go! Be a positive person, in thought and deed.

I have always been an optimist and a positive thinker. I never think that things can go wrong or that something terrible will happen. Of course, there are times when things do go wrong and terrible things happen! But, you simply deal with it and move on with life. I know, it sounds easy but it’s not!

Helen Sanders, chief editor at Health Ambition has written a very helpful article to put you in a positive mood and understand the benefits – 9 Positive Thinking Tips: the Power of Positivity On Your Health. 

Every time you find yourself in a new situation, what are your first thoughts?

  • Are you the kind of person that thinks, “Oh God, this is horrible!”
  • Are you the kind of person that thinks, “Awesome, something new!”

Honestly, in my consulting work with accountants over many years, I see more of the first type of person!

Let’s say you’ve just found yourself stuck at the office on a Saturday, doing extra paperwork:

  • A negative person will grumble about their boss having it out for them, and how they always get stuck with the bad job.
  • A positive person will just get the work done because it’s “something that has to be done, and I’m the one doing it”.

I would like to see you fall into the second category in this scenario. Set a good example. Positive people can make a real difference in your firm!

Read her article and you will learn about the physical symptoms of negativity and also the benefits of positive thinking.

  • If you can dream it, then you can achieve it. You will get all you want in life if you help enough other people get what they want.
  • Zig Ziglar

Wednesday, February 21st, 2018

Innovate

“Art, freedom and creativity will change society faster than politics.” – Victor Pinchuk

I have often written about the need for CPA firm leaders to be more innovative and creative. So many firm leaders are very happy with just following the pack. Their continuing question is, “What are other firms doing?”.

Forget what other firms are doing and work on developing a culture of innovation inside your firm. If you want your firm to grow you must be able to educate your market on your unique approach to public accounting. To the outside world, all CPA firms look alike!

I recently read an article by Jeffrey Gitomer titled, “Still trying to think outside the box? What are you thinking?”

The article is about an artist who wants to create a communication program using art and imagery. It is an interesting concept and I especially like steps he outlines for a creative session. I think they could definitely be used in an accounting firm.

  • It's impossible to explain creativity. It's like asking a bird, 'How do you fly?' You just do.
  • Eric Jerome Dickey

Tuesday, February 20th, 2018

Enable Your Firm To Grow

Katie“Absorb what is useful, discard what is not, add what is uniquely your own.” – Bruce Lee

I enjoyed attending the CPAFMA Ohio Chapter meeting last week in Columbus. Katie Tolin of CPA Growth Guides enlightened the attendees about the importance of product development, something missing from most CPA firms.

Here are some bullet points from Tolin’s remarks. I hope you find them very thought-provoking!

  • For a CPA firm to grow, they need 3 things: marketing, business development, and product management.
  • In most firms, product management is missing – you need all three.
  • Accounting is a mature profession and compliance work has hit its peak.
  • We are in a sea of sameness. Starbucks elevated the cup of coffee. How have we changed the tax return? About the only thing is e-filing, now everyone does it.
  • Technology is speeding things up and that kills billing by the hour.
  • We have mature products and a mature industry, how do we innovate? It can’t only be about new products (services), we need to innovate things we already do.
  • You must always challenge the status quo. Make it part of your culture.
  • Employees need to be empowered to please clients. You need two things, happy clients and happy employees.
  • Katie Tolin

Monday, February 19th, 2018

Transformation!

“The good old days are now.” – Tom Clancy

There is a great article by Bill Sheridan via the Business Learning Institute titled, CPAs aren’t doomed … they’re transforming.

I continue to try to get the message across to CPAs in firms big and small … the good old days are gone! You must learn new skills and commit to personal change. Yes, you must transform yourself and your firm.

Here’s a paragraph (but be sure to read the entire article).

To paraphrase Daniel Burrus, your clients still need you; they just don’t need the old you. They don’t need you to manage data and fill out forms. They need your insight. They need you to anticipate the future and help them take advantage of it. They need you to be business advisors, not number crunchers.

 

  • Life is a moving, breathing thing. We have to be willing to constantly evolve. Perfection is constant transformation.
  • Nia Peeples

Thursday, February 15th, 2018

Be Bold

“Be original; don’t be scared of being bold!” – Ed Sheeran

Sometimes, I have observed that accountants are actually afraid to be bold. Don’t be!

Do things differently, treat your team differently, treat your clients differently and maybe it would be beneficial if YOU acted differently.

Many people believe that all accounting firms are pretty much alike. I have observed that fact over the years. I have also observed that there are some, a small number, that really are different.

I have also observed that there are some firms where there is one VERY bold partner. Well, almost too bold. That person lords over the partner group and the team and everyone seems to fall in line because they are afraid to be bold in return.

One of the questions I have heard over and over again is, “What are other firms doing?” This year, don’t follow the pack. Begin by giving your firm a “facelift.”

  • Is your office modern?
  • Is your logo trendy and modern?
  • Are you offering services that other firms are not?
  • Do you focus on something besides chargeable hours?
  • Are you making the client experience awesome?
  • Are you making the employee experience awesome?
  • Are you operating in the digital world – no more paper, no more fancy, expensive covers, client-friendly portals, lots of social media activity to benefit clients and prospects?
  • Is your website cool?

Read the Ed Sheeran quote, above, again. BE BOLD.

  • Originality implies being bold enough to go beyond accepted norms.
  • Anthony Storr

Thursday, February 8th, 2018

Different – Bold – Fast!

Lisa Simpson

 

 

 

 

 

 

 

 

 

 

“If everything seems under control, you’re just not going fast enough.” – Mario Andretti

Thank-you to Lisa Simpson, Associate Director – Firm Services AICPA for posting this picture from the AICPA Digital CPA Conference back in December.

If there is any other advice for CPA practitioners right now, it pales in comparison to these three statements.

Many of my clients are smaller firms. I think “Move fast” especially applies to them.

That doesn’t let the larger firms off the hook. My larger, multi-partner firms need to also take these three statements to heart.

I see “Think different” happening in many firms right now. But, being bold and moving quickly are lagging behind.

Adopt these three statements as your firm’s internal motto, a motto that will take your firm into the future. Make posters and put them up around the office. Make a screensaver using these three. Discuss the three statements at each partner meeting.

Most importantly, ask your team members:

  • Are we thinking differently enough?
  • Are we making bold decisions and taking bold steps?
  • How can you help us move faster?
  • Move fast and break things. Unless you are breaking stuff, you are not moving fast enough.
  • Mark Zukerberg