Archive for the ‘Crafting Your Career’ Category
Saturday, November 1st, 2014
Inside accounting firms, beginner accountants learn from older, more experienced and usually wiser CPAs and accountants. My observation is that the best training is on-the-job. How many times have you heard the new college graduates entering your firm remark, “I never learned that in college!”
I recently read Looking for Alaska by John Green. Many of the passages and reactions to situations from the teenagers attending a boarding school and their teachers, made me smile.
I thought the following remark by a very wise, older religion teacher could apply to young accountants – – when they become discouraged by all they have to learn in their first two or three years.
“I will talk most of the time and you will listen most of the time. Because you may be smart, but I have been smart longer.”
Thursday, October 30th, 2014
I was recently speaking to a group of about 25 CPA firm people – partners, firm administrators, etc. from various firms in one particular state.
I asked how many in the room were using Twitter. One hand went up and it happened to be a CPA firm consultant. Honestly, I was somewhat surprised. No one, employed by a CPA firm in the room, was using Twitter. When I ask this question of groups, I usually have a sprinkling of hands go up.
Twitter is something I use for efficiency and information. I follow a few people and organizations. This week, I was able to keep current on the AICPA fall council meeting via Twitter (because of the hash tag). It was almost like being there.
Read my June 17th post Twitter As A Resource to learn more.
Another tidbit, when I blogged about Robert Raiola, CPA (@SportsTaxMan) on January 30th, 2013 and his use of Twitter, I was rather surprised at the number of followers he had, because he was a CPA. He had 14,000 followers. He now has 35,200 followers.
Actually, there are many CPAs tweeting really good stuff! Explore what tweeting can do for your firm.
Our legacy is how we spend our time and who we spend it with.
Tuesday, October 28th, 2014
I am delighted to be speaking on November 20th in Rockville, Maryland about the importance of mentoring inside a busy CPA firm. Mentoring is an important part of the succession plan for any firm or company.
So much about mentoring has changed. It is not the old fashioned system where a successful, powerful male taps a mini-me on the shoulder and guides him through the mine fields of climbing the corporate ladder.
There are 4 levels of mentoring inside an accounting firm: Guide, Coach, Mentor and Sponsor – each one is important and helps set the stage for career success.
How healthy is your firm’s mentoring program?
The event is co-sponsored by the Washington DC and Baltimore Chapters of The Association for Accounting Administration. CPAs in public or private, firm administrators, HR Directors, partners and partner wanabes should plan to attend.
When: Thursday November 20th
Where: Kaplan University, 1390 Piccard Dr., Ste. 100 – Rockville, MD
Time: 9:30 registration – Presentation: 10:00 – 3:00 (lunch included)
More information here.
It is not fair to ask of others what you are unwilling to do yourself.
Tuesday, October 21st, 2014
Okay, so you know I love quotations. I am not a purest about them…. I realize there are many mis-quotes out there or pure quotes attributed to the wrong person. That doesn’t bother me a great deal. If I find a few words that inspire me, make the think or even cause me to take action – that’s good enough for me. Some even inspire me to write a blog post for people working at CPA firms!
“Love life. Engage in it. Give it all you’ve got. Love it with a passion because life truly does give back, many times over, what you put into it.” – – Maya Angelou
In my work with accountants (CPAs), I often find that to them… work is life. They truly love their work. They can be completely absorbed and captivated by a tax issue. They can become obsessed with the organization, planning and carrying-out of an audit.
Of course, I am speaking in generalities. They love their work with a passion. But, do they love life with a passion? Many enjoy amazing monetary pay-back for their efforts and passion for work. But is that engaging in life? I know many who never take all of their vacation time. Many who never read fiction or biographies for enjoyment. They are too busy.
I have been consistent in my message to accountants about engaging their people. People like to work for people they like. People come to like people they know.
How involved are you, as a CPA firm leader and role model, with the people who work for you and your firm?
Succession planning, strategic planning, practice growth, partner unity – and even more issues facing CPA firm leaders could be solved if leaders were more engaged with their people and their peers.
People (the best talent) would stay with firms and become owners in the future if they felt engaged with leaders who demonstrate that they are engaged in life.
If you don't like something, change it. If you can't change it, change your attitude.
Friday, October 17th, 2014
I recently read an HBR blog that examined why some women negotiate better than others.
Women who do negotiate well and become successful (and equally paid as men) usually are tagged as “too pushy.” If you have been in the business world for a few years, I imagine you have observed this first-hand or even experienced it yourself.
It seems, according to the research, that women who succeed in challenging careers have a personality trait by which they regard their two “selves” – their professional identity and their gender identity – not as in conflict but as fundamentally compatible.
One bit of information in the article intrigued me and helped me to realize that I have actually observed it with successful women leaders – – –
…one of the most successful women in Silicon Valley, Facebook’s Sheryl Sandberg, endorses findings by Mary Sue Coleman that women who get ahead are “relentlessly pleasant”.
Along the way in my many years working in public accounting, I have observed that aggressive, demanding men are often admired and that aggressive, demanding women are not.
I even received advice that disappointed me but at the time, but learned it was very true.
A very high-profile, author and consultant to professional service firms told me, face-to-face (when I inquired as to how to continue and improve upon being a non-CPA leader inside my firm) “You will never be their equal or have respect for your leadership skills because you are not a CPA.”
Another very successful, high-profile consultant to CPA firms (a male who facilitated a partner retreat for us) counseled me off and on as I progressed. He told me, “Partners hate to take orders from women.” I think this one can be translated to mean – men hate to take orders from women.
I pretty much ignored this kind of advice and kept on being “relentlessly pleasant” — most of the time, with an occasional relapse.
As I progressed in my career over many years, I found more success if I simply took the advice of my mother: “You can catch more bees with honey than vinegar.“
I always prefer to believe the best of everybody, it saves so much trouble.
Monday, October 13th, 2014
When I was working inside a busy, growing accounting firm, I would often have someone come to me and say, “Could you talk to Sally (or Joe or whoever), she……. (fill in the blank).”
Usually, it was something that needed to be discussed, however, some accountants are uncomfortable with confrontation so they would try to “pass the buck” to someone else.
Maybe you have a performance conversation coming up and maybe you will need to give some negative feedback. Don’t be afraid. Be honest.
I recommend you consider sending your key communicators to Crucial Conversations Training. We sent key people from our firm and they reported “it changed my life.” You can even get one of your own people certified to be a trainer for your entire organization.
Formally trained or not, read the book and then you can take steps to become more comfortable when those challenging conversations need to happen.
Read this article on Fast Company, 5 Strategies to Prepare For A Difficult Conversation At Work, to help you prepare.
Focus on the other person – enter the conversation from the perspective of how you can help the person get better.
Think through your opening – Be direct, “here’s what I want to help you with.”
Practice out loud beforehand – Practice what you will say in the car while driving to work.
Call a peer for help – Some people get defensive. Practice with a peer on how you might address objections. It will boost your confidence and help you stay calm.
Don’t fear emotions – They might respond emotionally, that is a good thing because strong conversations can be a turning point in their career.
Follow the link, above, to read the entire article – then practice!
This is a breakthrough book. I found myself being deeply influenced, motivated, and even inspired.
Stephen R. Covey
Tuesday, October 7th, 2014
I was delighted to be part of a special blog post on the SmartCenter Blog. Thanks to William Hamilton of SmartCenter for reaching out to me.
They asked 9 thought leaders one question:
“What do modern tax & accounting firms need to do to prepare for the future.”
It was very difficult to offer just one idea!
Click here to read all the great comments and download some very helpful tools from SmartCenter.
Have you taken time to identify your ideal client?
Monday, October 6th, 2014
I keep pushing, nagging, and pleading with CPA firm leaders AND future leaders to read. It has to be part of your daily life and I don’t mean tax and audit stuff!
Read the blog post I did on April 3 and watch the video. As you go into the late fall season inside your busy firm, I want you to prepare your mind for 2015!
Just to reinforce the importance of reading (if you want to be a successful leader), here is something I read recently in an interview with Tom Peters on the McKinsey site:
Tom Peters: I was at a dinner party recently with a guy who’s probably one of the top ten finance people in the world. At one point he said, “Do you know what the biggest problem is with big-company CEOs? They don’t read enough.”
Another excerpt for you to contemplate:
Tom Peters: Peter Drucker once said the number-one trait of an effective leader is that they do one thing at a time. Today’s technology tools give you great opportunities to do 73 things at a time or to at least delude yourself that you are. I see managers who look like 12-year-olds with attention deficit disorder, running around from one thing to the next, constantly barraged with information, constantly chasing the next shiny thing.
My advice, as you enhance yourself and build a successful firm:
Rita Keller: Read, think, plan and then IMPLEMENT.
Strive not to be a success, but rather to be of value.
Thursday, September 25th, 2014
Communication suffers greatly inside most busy accounting firms. Your people want AND NEED more communication from the partner(s).
Some hotel customer service programs recommend a brief, 15-minute stand-up meeting when the shift changes so that all employees know what’s going on at the hotel for their upcoming shift.
Why not try it? Smaller firms, have the managing partner do the communicating first thing in the morning and invite every person. Larger firms, do it by department, by office, by niche service line. Firm administrators, try a brief stand-up meeting with your administrative assistants just as the day is beginning. Firm administrators in larger firms, also have a daily or weekly stand-up meeting with your support professionals (marketing director, HR director, tech staff, bookkeeper/controller, etc.).
Some firms focus on new client opportunities during their stand-up meeting. Inform them of networking opportunities going on in the local business community, give them quick tips on how to properly shake hands, how to start a conversation at a networking event, etc.
Here’s an example:
Talk to your people about client service and instruct them to ALWAYS, when departing from a client encounter, whether in their workplace or at a charity event, ASK: “How are we doing? Are we taking good care of you?”
Build team spirit, knowledge and add some fun. Most of all….. enhance communication.
Your most unhappy customers are your greatest source of learning.
Tuesday, September 23rd, 2014
I often blog about listening (and also about talking). Some accountants talk too much. Some accountants don’t talk enough. Whether you are a quiet leader or one who talks almost too much – – both types need to be expert listeners.
I am reading a book about the Secret Service during the Kennedy years. One agent noted that when he was called into the top guy’s office he noticed a sign on the boss’s wall:
“You ain’t learnin’ nothing when you are talking.”
As the story unfolds, this particular agent certainly kept the quote in mind and learned SO much.
Just something to keep this in mind as you go through your day and through your career.
A wise old owl sat on an oak. The more he saw the less he spoke. The less he spoke the more he heard. Why aren't we like that wise old bird?