Archive for the ‘Culture’ Category

Thursday, June 14th, 2018

You Probably Have One – A Bad Apple

“Bad apples spoil teams and healthy team dynamics, it is more important than top talent.” – Will Fleps

Over the years, I have often talked and written about bad apples inside accounting firms. A recent blog post by @leadershipfreak brought this important topic to light again.

As I always say, “One bad apple can ruin the whole barrel.” that means that the constant whiner inside your firm is doing significant damage in the long-term. Yet, CPAs are nice people and they just shy away from firing people – even bad apples.

Per the article, one bad apple lowers team performance up to 40%! Maybe that gets your attention.

Read the blog post here. Maybe it will inspire you to have a more critical look at some team members.

The first step is to let the bad apple know they are causing problems. Be honest and straight-forward. Give them a chance to change – but, don’t give them too long.

Warning! – Make sure your culture isn’t cultivating bad apples.

  • In marketing you must choose between boredom, shouting and seduction. Which do you want?
  • Roy H. Williams

Tuesday, June 12th, 2018

Grace and Radical Kindness

“If you could only sense how important you are to the lives of those you meet; how important you can be to the people you may never even dream of. There is something of yourself that you leave at every meeting with another person.” – Fred Rogers

You have heard it and read it over and over again. I am talking about news and conversations about arguments, disagreements, biases, hate, and lack of understanding. Like many, I am very tired of the whole thing. I’m tired of people who can’t seem to tolerate anyone who thinks differently than them.

On a smaller scale, how are things inside your CPA firm? How’s morale? Are people happy? Are there certain people you know NOT to approach at certain times because they are in a bad mood? Are there bossy people, closed-minded people and people who simply don’t want to rock the boat when it involves change? Are there egotistical people or even greedy people?

Maybe it is time for Radical Kindness. That’s the term the Director of the new documentary about Mister Rogers uses to describe him. Here’s an excerpt from a recent article I read in the Dayton Daily News about the film. The director is the filmmaker Morgan Neville:

“I’ve thought a lot about why the film moves people. Fred kind of digested his message down to what I call radical kindness, but Fred himself called it grace. And to him, grace was an idea that could be expressed as – Be good to others, even if they don’t deserve it.”

“Fred saw life as a struggle between fear and love. What we see today, rage and anger and resentment, are the byproducts of fear. What he tried to do was quell that fear in children, to keep them from manifesting those toxic emotions. Fred chose love, and that is his legacy.”

Here is a link to the trailer for the documentary. There is also a movie in the works about Fred Rogers, starring Tom Hanks. It is to be released in 2019.

For now, I hope you act with grace and practice radical kindness.

  • There's no person in the whole world like you, and I like you just the way you are."
  • Mister Rogers

Thursday, June 7th, 2018

Important Survey

“We are drowning in information but starved for knowledge.” – John Naisbitt

My friends at ConvergenceCoaching®, LLC, are committed to helping firms succeed through the adoption of NextGen strategies, including flex. They are seeking participants in their Anytime, Anywhere Work™ Survey 2018.

The goal of this survey is to collect data on the adoption of flexible work programs (Anytime, Anywhere Work™ programs) by public accounting firms and the experiences firms have had with these initiatives.

Follow the link to find out more and please consider participating in the survey. The survey is open through June 15. By participating you will receive a copy of the survey results.

  • It is a capital mistake to theorize before one has data. Insensibly one begins to twist facts to suit theories, instead of theories to suit facts.
  • Arthur Conan Doyle

Monday, June 4th, 2018

The History of Your Firm

“History never really says goodbye. History says, ‘See you later.'” – Eduardo Galeano

Last week, I was on vacation in Gettysburg, PA. We have always liked history vacations and have done many and it usually involves visiting national parks. The Gettysburg National Military Park is one of our favorites.

We have been to Gettysburg numerous times and we always learn something new and see things we have never seen before. It is because they are continually updating the park and making it more like it was in 1863. They want to make it “real” for visitors.

How much do your people know about the history of your firm? Many firms do have a summary on their website and many do not. Why not make it more real for them?

To help your people better understand the firm and its leaders, try a timeline exercise at your next full-firm meeting (or do a lunch and learn).

Get a large roll of paper and affix a long sheet to a wall in the staff room – make it about 15 to 20 feet wide. Draw a long line and put the date of the firm’s founding at the beginning on the left. Note the current date (month) at the other end of the long line. Then have everyone (using markers) mark on the sheet when they joined the firm. For many firms, it will span several decades. Then have random people talk about “what it was like” when they joined the firm and encourage people to ask questions.

Some very interesting discussions will follow!

Follow this up with another session a month or so later and talk about something even more important – the future.

 

  • I like the dreams of the future better than the history of the past.
  • Thomas Jefferson

Tuesday, May 29th, 2018

We Are So busy

“Never mistake activity for achievement.” – John Wooden

I love the above quote and it is something that I think applies to CPA firm citizens.

I hear it all the time:

  • We are so busy.
  • No one has time to help me.
  • I hesitate to add new clients because I can’t ask the staff to work more hours.
  • And, many similar statements.

I also see it all the time. A huge amount of talking, debating and worrying with very little actually being accomplished. I observe it often in my coaching clients – lots of talk and excuses (we were too busy) and little achievement.

Analyze what you are so busy doing. The best thing you can be doing, no matter what level of staff you are (or partner), is to focus on developing others. Delegate to them and get yourself out of the busy-work and focus on achieving something bigger.

  • Happiness lies in the joy of achievement and the thrill of creative effort.
  • Franklin D. Roosevelt

Thursday, May 24th, 2018

Bringing In New Partners

“The price of greatness is responsibility.” – Winston Churchill

Recently, Marc Rosenberg contributed an article to CPA Practice Advisor titled 7 Must-Haves for Accounting Firm Succession Plans. 

Rosenberg notes that 80% of first-generation firms never make it to the second generation because they have non-existent or ineffective succession plans.

If you want your firm to survive into the future, choosing the right partners is an important step. Often, owners make someone a partner without them truly understanding the expectations and responsibilities of a partner. Firms also often make someone a partner just because they don’t want them to leave the firm.

In his article, Rosenberg kindly shares his one-page list of criteria for promotion to partner. You can download it here. Be sure to read his entire article. Thanks for sharing, Marc.

  • Ninety-nine percent of all failures come from people who have a habit of making excuses.
  • George Washington Carver

Thursday, May 17th, 2018

The Partner Pledge

“Individual commitment to a group effort – that is what makes a team work, a company work, a society work, a civilization work.” – Vince Lombardi

I have talked with many firms about the use of a partner commitment statement. It is a list of things that a person commits to when they become an owner (partner) in a CPA firm. The first example I ever saw was from Sam Allred of Upstream Academy.

Over the years I have encouraged all firms to establish some guidelines for partners to follow. In so many firms, it is a sort of “now I am a partner so I can do whatever I want” culture. Progressive firms are setting the expectation for partners and I think it would be helpful to all partner groups.

Thanks to the CPAFMA discussion board, I recently read a sample Partner Pledge shared by Scott Chicoine, Firm Administrator for KerberRose, a prominent Wisconsin firm. They have kindly agreed to share their Partner Pledge with all of you. Thank-you, KerberRose!

kerberrosecclogo01

 

 

 

 

 

PARTNER COMMITMENT PLEDGE

Mission:
To Make our Clients and Employees Successful

Core Values:
• Honesty
• Integrity
• Respect
• Balanced Life
• Community Orientated

As a Partner of KerberRose, S.C., I understand that partnership is a privilege and not a right…this privilege must be continuously earned. I have a responsibility to KerberRose, the Partners, and the team members. As a Partner, I understand that I am on display for all to see and serve as a role model. My effort, attitude and desire will serve as a constant point of reference for employees. As such I pledge to:

-Commit to the Core Values of KerberRose in all interactions with all of The Firm’s Team Members
-Make myself more valuable every year and strive for continuous improvement
-Ensure the perpetuation of KerberRose through the transfer of knowledge and talents to future firm leaders
-Support firm efforts to develop and train future firm leadership
-Foster a culture that promotes inclusivity, family values, and opportunity for team members
-Continually engage with Team Members… be accessible, show them they are valued and help them to achieve their goals
-Be a great role model for success and judgment… be an inspiring Partner
-Make myself available for meetings with Firm Administrator and Managing -Partner to help monitor my personal goals and firm goals
-Delegate as appropriate, giving proper direction and setting reasonable expectations
-Commit to a unified and cohesive Partner group, but allow for creative thinking and challenging the status quo
-Commit to spirited involvement rather than grudging compliance
-Act in a modest manner and set ego aside
-Promote the full offering of available services to clients and prospects
-Ensure the services I offer are beneficial to clients
-Understand that we should provide clients exceptional service
-Always put the business interests of KerberRose ahead of my personal business interests
-Use my best efforts to meet or exceed my new business goals on an annual basis
-Use my best efforts to attain both chargeable and non-chargeable goals each year
-Establish non-chargeable hour goals that enhance the future of KerberRose
-Prepare billing timely and fairly
-Follow established collection policies and requirements of Partners
-Record my time daily
-Always give my best attitude, effort, and desire
-Make a lifelong commitment to learning

I, ________________________________have read, understand, and agree to do my best to approach my daily work in accordance with this KerberRose Partner Commitment Pledge.

 

  • Unless commitment is made, there are only promises and hopes... but no plans.
  • Peter Drucker

Monday, May 14th, 2018

Do You Like Working In Public Accounting?

“Work hard, be kind, and amazing things will happen.” – Conan O’Brien

I was recently reading an article about things to consider when you feel unhappy at work. I applied the items to the CPA profession and from what I observe, I think most people working in public accounting do really like their work.

Do you like what you do for work? Most staffers tell me that they really enjoy the work. They love working with clients and feel satisfied that they are actually helping people with their financial challenges.

Do you feel like you have ownership at work? Firms have come such a long way in involving team members in firm decisions and initiatives. People are encouraged to contribute ideas and efforts to keep the firm on the leading edge of technology and work environments.

Are you encouraged to learn at work? This is definitely a yes if you are working in a CPA firm. You are encouraged and supported in passing the CPA exam and receive formal, firm-paid CPE annually plus the day-to-day learning that comes with client engagements.

Do you feel appreciated at work? If you don’t feel appreciated working at a CPA firm these days, maybe you are working for the wrong firm! I always almost beg young accountants, if they are not happy in public accounting, to try working at another firm before they drop out and go private.

Contemplate the pluses and minuses of working at your firm. I bet the pluses out-weigh the minuses. I also think, that if you stick it out and gain experience, the reward and satisfaction gets better and better as the years pass.

  • If we magnified blessings as much as we magnify disappointments, we would all be much happier.
  • John Wooden

Tuesday, May 8th, 2018

Workplace Distractions

“By prevailing over all obstacles and distractions, one may unfailingly arrive at his chosen goal or destination.” – Christopher Columbus

Udemy’s 2018 Workplace Distraction Report has been released and gives us some valuable information. You can download a full copy of the report here.

Highlights:

  • 70% agree that training can help people get better at blocking out distractions and achieving focus.
  • 36% of millennials/Gen A say they spend 2 or more hours per workday looking at their phones for personal activities.
  • 66% have never talked to a manager about their struggles with workplace distraction.

It is not just technology that distracts people. Chatty co-workers were reported as the number-one contributing factor to workplace distraction (80%).

Read more about the survey and talk about how to cure some office distractions at your firm.

  • Happiness can only be found if you can free yourself of all other distractions.
  • Saul Bellow

Thursday, May 3rd, 2018

There Just May Be A Need For This At Your Firm

“Don’t cry because it’s over, smile because it happened.” – Dr. Seuss

I recently read this on my daily news feed – the daily Skimm. I just had to share it.

“Cry closet” – An actual place at the University of Utah’s library for students to release their stress. What happens in the cry closet, stays in the cry closet.

I have seen “mother’s rooms” and “stress rooms” used in CPA firms. They are very nicely furnished private and relaxing spaces.

Maybe a Cry Closet is in your future. It might be a great benefit during tax season.

  • Let others lead small lives, but not you. Let others argue over small things, but not you. Let others cry over small hurts, but not you. Let others leave their future in someone else's hands, but not you.
  • Jim Rohn