Archive for the ‘Culture’ Category

Monday, April 17th, 2017

Just for Fun – Taglines and Slogans

“Semper fidelis” – Marine Corps motto

I think everyone knows who you mean when you refer to the tagline – Just do it! Can the people working inside your firm quickly recite your tagline? It is something familiar to your clients?

Just for fun, here are some famous taglines from over the years. I bet you can remember the company using the tagline:

  • Finger Lickin’ Good
  • The king of beers
  • Because I’m worth it
  • Let your fingers do the walking
  • Don’t leave home without it
  • M’m! M’m! Good!
  • Where’s the beef
  • The ultimate driving machine
  • Got milk?
  • We try harder
  • The happiest place on earth

More fun…. thanks to Accounting Today, I found a list of CPA firm taglines. Many incorporate the words: ┬áNumbers, add, and passion.

  • Beyond the numbers
  • Strength in numbers
  • It all adds up
  • Our strength. Your numbers.
  • The passion to unlock potential
  • Passion works here
  • Turning vision into value
  • Delivering on the promise
  • Your success is our business
  • See beyond the numbers

For even more fun, here are some law firm taglines:

  • We take it personally
  • Solving your legal puzzle
  • Law. Life. Passion.
  • Right there with you
  • Getting it done
  • Results. Period.
  • Unusually good
  • Fewer lawyers. Bigger impact.
  • Small but mighty
  • Ready for trial!
  • We make the complex simple
  • Putting imagination to work

My firm used “Pushing the Possibilities.” How about your firm? I hope you have something catchy!

  • Slogans rarely convince the unconvinced. However, they do rally the troops already on your side.
  • John McCarthy

Wednesday, April 12th, 2017

Your Cultural Norm

“Courtesy is as much a mark of a gentleman as courage.” – Theodore Roosevelt

Sometimes it is the little things that make up what your firm culture is really like.

  • When a client has left a voice message for you to call them back, do you do it right away or procrastinate for a day or more?
  • Partners often short-cut firm processes.
  • When the front desk person is really busy and the phone rings more than three times, does almost everyone ignore it?
  • When the coffee pot is empty, the last person simply puts it back on the burner and walks away.
  • When the printer is out of paper, the next user simply decides to use another printer rather than load paper.
  • When a client is sitting in the lobby, employees pass through and just ignore them.
  • Yes, when there is no toilet paper left on the roll in the wash room, it is simply ignored by most people.

Or, do you really have a culture of caring, teamwork and passion for the firm?

  • Client calls are returned (almost always) within 4 to 6 hours.
  • No one dodges an incoming telephone call.
  • All partners set a good example.
  • Partners and team members never hesitate to pick up trash in the parking lot.
  • Everyone cleans up messes in the lunch room and makes coffee.
  • “It’s not my job” is never even a fleeting thought among the team.
  • Someone occasionally brings in Starbucks coffee and treats for the lunch room.
  • People seem almost anxious to tell outsiders where they work and how great it is.
  • Partners return reviewed jobs within a day or let you know why they can’t and when it will be returned.

Just contemplating, this morning, how firm cultures are built. If you don’t help build a firm culture one will form anyway – on its own – and it might not be what you want it to be.

  • Our culture runs on coffee and gasoline, the first often tasting like the second.
  • Edward Abbey