Archive for the ‘Generations’ Category

Wednesday, October 11th, 2017

You Don’t Always Have to “Give In”

“Our greatest weakness lies in giving up. The most certain way to succeed is always to try just one more time.” – Thomas A. Edison

Accounting firms, in recent years, have gone to great lengths to be more flexible, to be more understanding, to be more tolerant, compassionate and caring towards their valuable workforce.

All that is good. However, firm leaders, and accountants, in general, are non-confrontational so it seems like they eventually give in to almost any request.

arrow-down-4-xxlYou dumb things down, you go to great lengths to make things simple and easy. You strive to eliminate any discomfort and stress. You want people to have fun and enjoy their work.

I have observed that this fear of offending any team member leads to more work getting done by those at a more experienced level in the firm. Leaders not only fail to set high expectations, they fail to set any expectations. An environment evolves where partners and managers are doing the work and the staff are looking for work.

Many experts tell us that young people want to know exactly what is expected of them. Thus, they can judge when they are making progress on their career path.

I believe that there are still talented people working in the CPA profession who want to be challenged, who want to learn more and do better. They want assignments that are not boring and cause them to stretch to a higher level of performance.

Develop a culture of high performance and high expectations. Create a reputation of being extremely professional, well-disciplined and knowledgeable. You don’t always have to give in to lowering your standards. It is a downward spiral.

  • Failure at some point in your life is inevitable, but giving up is unforgivable.
  • Joe Biden

Friday, October 6th, 2017

Focus On Next Generation Clients

“Each generation imagines itself to be more intelligent than the one that went before it, and wiser than the one that comes after it.” – George Orwell

Firm leaders are always faced with multiple priorities. Probably, two of the most prominent are hiring and retaining top talent and taking great care of current clients. Leaders are also often deeply engaged with a new client pursuit. Your rainmaker partners truly love the pursuit and sometimes pay more attention to prospects and new clients than they do to their long-time loyal clients.

There is another priority that needs attention. In a recent article via the AICPA CPA Insider, How to engage next-generation clients, Jennifer Wilson of Convergence Coaching, reminds practitioners of the massive generational shift that is happening over the next several years within their own client community. Many firm leaders have not developed strategies to deal with this client leadership transition to a younger, more tech savvy generation.

It is time for firm leaders to add this priority to their list – more focus on next generation clients.

Wilson not only addresses what next-gen clients value, she also gives practitioners six “first steps” to begin appealing to and attracting these clients.

Be sure to read the entire article.

  • First we are children to our parents, then parents to our children, then parents to our parents, then children to our children.
  • Milton Greenblatt

Monday, August 21st, 2017

Too Lazy?

“I can’t relate to lazy people. We don’t speak the same language. I don’t understand you. I don’t want to understand you.” – Kobe Bryant

During these lazy days of summer, maybe you and your team have gotten too lazy, too comfortable, too laid-back. Now is the perfect time for everyone to get back to basics – the basics of advancing your career in public accounting.

Move the firm (and yourself) along by doing more of these things:

  • Volunteering for firm internal projects
  • Being a visible and hands-on manager of people
  • Developing a personal marketing plan and tracking progress via a marketing report
  • Attending charitable and business community events
  • Scheduling frequent lunches with referral sources
  • Picking up the phone and calling clients just to chat
  • Improving your time management and organizational skills
  • Passing the CPA exam quickly
  • Mentoring and coaching the future leaders in your firm
  • Volunteering to help with recruiting and campus activities
  • Working hard is great, being lazy sometimes is great, but failed potential is the worst.
  • Campbell Scott

Friday, August 18th, 2017

Flashback Friday – Goals

“Elegance is the only beauty that never fades.” – Audrey Hepburn

Here’s a post from 2015 – Check-in With Your Team – How Are They Doing With Their Goals?

I hope everyone in your firm, including admin and partners, are making progress in 2017 on their self-improvement goals!

  • They invented the All-Star Game for Willie Mays.
  • Ted Williams

Monday, July 24th, 2017

Providing Leadership Training Is A Must

“If your actions inspire others to dream more, learn more, do more and become more, you are a leader.” – John Quincy Adams

There are a lot of good leadership training programs out there for managers and new partners in the CPA profession. Today, I want to make you aware of a great one from ConvergenceCoaching, LLC.

It is a future leaders development program called theTransformational Leadership ProgramTM.  The typical participant is a manager, senior manager or newer partner and the one-year program focuses on leadership behavior and mindset first, then management skills and knowledge of the profession, too.  Convergence runs “public” programs where any firm can send their up-and-comers and they also offer private versions of the program for specific firms and/or associations.

The program is unique from others in that they help participants understand the power of their mindset and the “internal dialogue” we all have that holds us back, or causes us to say or do things we shouldn’t.  It is only after participants understand themselves better that they can then help them develop new leadership, management and practice development skills.  And, participants are personally coached by a ConvergenceCoaching, LLC coach and their accountability to the program, their commitment to change and grow and their leaps forward are greater than in an education-only program.

There is a program beginning in mid-September and information about that program can be found at:

http://www.convergencecoaching.com/what-we-do/transformational-leadership-program/

Testimonials on the program can be found at:  http://www.convergencecoaching.com/who-we-serve/testimonials/

  • An army of a thousand is easy to find but ah how difficult to find a general.
  • Chinese Proverb

Friday, June 30th, 2017

Flashback Friday – The Generations

“Aging only happens to people who lose their lust for getting better and disconnect from their natural base of curiosity.” – Robin Sharma

There is a lot of info out there about the generations in the workforce. The Boomers are disappearing and the Millennials now number Gen-X.

For this Friday, here is a blog post flashback that will give you a picture of the generations.

Many of you will not be working Monday – so have a great expanded 4th of July weekend!

 

  • "I will never be an old man. To me, old age is always 15 year older than I am.
  • Francis Bacon

Tuesday, June 27th, 2017

Do What You Love

I am very lucky. I found a career that I simply love and it has evolved into a real purpose in life for me.

When I was younger, I knew many people who actually hated their job, yet they continued to work at the same place for many years. It always puzzled me. What a miserable way to spend your life!

I believe that the profession of public accounting would be an excellent choice for many young people just beginning their careers. Not every firm is alike, so I strongly warn young professionals, it may not be public accounting you dislike, it may just be the firm you are currently with.

If you are thinking about leaving your firm, please give another CPA firm a try before you leave public accounting altogether. My career growth has been a joy to me without a single boring minute. I have learned so much and, hopefully, have matured quite nicely. And, while I have been working in public accounting for decades, I still love it and enjoy the ways I can strive to help others succeed.

As Steve Jobs said:

You’ve got to find what you love. And that is as true for your work as it is for your lovers. Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do.” 

I love a recent post by Rebecca Tamsen of Self Development Secrets. It is titled, Do what you love. Find your purpose in life.

Here’s an excerpt:

When you don’t know what you’re passionate about and aren’t doing what you love, your life lacks a deeper meaning. There are several other reasons why you need to do what you love:

  1. You will know no stress
  2. Your productivity will increase
  3. You will remain motivated
  4. Your work will have a touch of passion
  5. You will push yourself to be more successful
  6. You will enjoy a gratifying life
  7. You will always be ready to face new challenges
  8. You will always be learning
  9. Procrastination won’t be your cup of tea
  10. You will be an efficient leader

I feel like all of these apply to me! Be sure to follow the link, above, and read about each of these points. Then find YOUR purpose and do what you LOVE.

  • Pleasure in the job puts perfection in the work.
  • Aristotle

Monday, June 12th, 2017

Accounting Firm Interns

fullsizeoutput_4028“If you pay peanuts, you get monkeys.” – Chinese Proverb

The larger firms, who can afford full time HR professionals, have programs dealing with interns fairly well developed. However, mid- to small firms, if they hire an intern, often treat them like an extra administrative person.

Here are some tips and ideas regarding interns:

  • Treat them like full time hires.
  • Give them structured orientation (like a new hire).
  • Provide a job description – expose them to both tax and A&A.
  • Keep in mind that they don’t know the CPA lingo – teach them.
  • Give them real work – it has always been amazing to me how quickly interns can get up to speed on individual tax returns and even smaller business tax returns.
  • They love going in the field. Expose them to visits to the clients’ sites, in person.
  • Praise their efforts and keep in mind they are beginners – what they learn in college doesn’t relate to what they will do inside your firm.
  • Don’t give them administrative work – no shredding, no mindless data entry.
  • Provide them with business cards and take their picture when presenting the cards to them (after all, it is usually their FIRST business card). Send the picture to them and suggest they share it with their parents.
  • Challenge them to give away their business cards and keep track of the efforts. This makes them aware, right from the beginning, that marketing is important. At my firm, we had a give your card away game – you need at least two interns for this game. They give them to whoever…. grandma, mom, dad, dentist, college friends – how many can they give away in five days. They must keep good records. The winner gets a gift card.
  • Teach them to put their business card in restaurant fish bowls when they go to lunch – and place them in the bowl so the firm name shows!
  • I hire people brighter than me and I get out of their way.
  • Lee Iacocca

Wednesday, May 10th, 2017

Clear and Unclear

“No culture can live if it attempts to be exclusive.” – Gandhi

Studies tell us that accounting graduates are looking for an employer that can show them a well-defined career path. They want a firm that clearly communicates expectations.

Your firm has worked very hard at doing all of that. When new people join the firm you have documentation that shows them career paths. Your performance evaluation system gives them frequent feedback and sets expectations.

Leaders are pleased and assume all of effort put into developing and communicating career paths and expectations is working effectively. Everything is clear.

But, what about the grapevine? What about the unwritten ground rules that thrive inside every office? What about the things that are unclear?

Leaders tell new people to speak-up, make their opinions known. Peers may tell them to “be careful what you say when Nancy is in the room.” So, it is not always safe to speak-up?

Once again, it is all about your firm culture. If you have a culture that is productive and positive, one where there are few, if any, mixed messages, you will have better employee engagement and enhanced productivity.

Firm culture needs to be a strategic focus and continually fostered throughout the firm.

 

  • A nation's culture resides in the hearts and in the soul of its people.
  • Gandhi

Thursday, May 4th, 2017

Older People Might Not Be As Outdated As Young People Think

“When an elder dies, it’s like a library has burned down.” – Old Saying

I recently read a very interesting article on the HBR site: I Joined Airbnb at 52, and Here’s What I Learned About Age, Wisdom, and the Tech Industry by Chip Conley.

Just think about the vast knowledge and experience the accounting profession has among those often pushed-out-the-door Boomers. Here are just a few excerpts from the article. I hope they inspire you to read the entire article.

–I’ll offer you some emotional intelligence for your digital intelligence.

–Many young people can read the face of their iPhone better than the face of the person sitting next to them.

–I was surrounded by folks who were tech-savvy — but were perhaps unaware that being “emo-savvy” could be just the thing to help them grow into great leaders. I realized that we expect young digital-era leaders to miraculously embody relationship wisdoms, with very little training, that we elders had twice as long to learn.

–Boomers and Millennials have a lot to offer, and learn from, each other. Enter the “Modern Elder,” who serves and learns, as both mentor and intern, and relishes being both student and sage.

  • Every man is a damn fool for at least five minutes every day; wisdom consists in not exceeding the limit.
  • Elbert Hubbard