Friday, November 16th, 2018

Leaders Aren’t Parents

“There’s nothing that makes you more insane than family. Or more happy. Or more exasperated. Or more… secure.” – Jim Butcher

If you follow me on Twitter, you know that I follow @leadershipfreak (Dan Rockwell) and often retweet him and read his blog.

A while back he did a blog post on the topic of businesses saying that they “are like families.” He asks the question, “Is your organization/leadership like a family or like a sports team?”  I hear the family description used by many public accounting firms.

It is important that you keep in mind that your employees are not your family. My main concern with this whole topic is the fact that you find it very difficult to fire a family member. You stand by them and protect them no matter what the behavior. So, if you have a poor performer you do not deal with it very well. You even retain people who are, in no stretch of the imagination, expertly performing the duties expected of their role in the firm.

As Leadershipfreak notes:

Family style organizations find it difficult to bring up tough issues and wait too long to address poor performance. Feelings run the show. The issues you can’t discuss limit potential and hinder growth.

Read his thought-provoking post here and see if you can relate it to your accounting firm.

  • "Family means no one gets left behind or forgotten."
  • David Ogden Stiers

Thursday, November 15th, 2018

How Do You Feel About Smells?

“Money is like manure. You have to spread it around or it smells.” – J. Paul Getty

I read Real Simple magazine. I like things to be really simple.

On the last page of the November issue, they featured “Thank-you notes I dream of receiving.” The imagined notes were light-hearted but meaningful. One example of a thank-you note made me think of CPA offices.

Have you ever walked into your firm’s lobby to the welcoming smell of burnt popcorn? Perhaps, the smell of something even worse? First impressions matter. How your co-workers feel about your eating habits matter.

Be kind and considerate to each other.

95J6lFEETO2YsHTSh%1YgA_thumb_9aa5

  • "A cynic is a an who, when he smells flowers, looks around for a coffin."
  • H. L. Mencken

Wednesday, November 14th, 2018

Read Read Read

I love to read. I used to read almost every major new business book that came to my attention. Now, I read a much wider variety of things – books, articles, blogs, whitepapers, and tweets. I learn things from all of these that can be applied to the CPA profession.

As for business books. I sometimes get tired of the “new idea of the month” club. So, I widened my view of the world. I read thrillers, mysteries, science fiction, historical topics, biographies and sometimes Dave Barry, just to make me laugh.

I know what you are thinking. You don’t have time! Listen to audio books as you commute. Get up 30 minutes earlier and read while you drink your first cup of coffee. One day a week, skip lunch and read for an hour. Don’t sleep in on the weekends – get up early and read. When you flying, rather than watching a movie on your phone, read something.

Here are some great quotes about reading.

“Books serve to show a man that those original thoughts of his aren’t very new after all.” – Abraham Lincoln

“Books are mirrors. You only see in them what you already have inside of you.” – Carlos Zafon

“Classic – – a book which people praise and don’t read.” – Mark Twain

“If we encounter a man of rare intellect, we should ask him what books he reads.” – Ralph Waldo Emerson

“Always read something that will make you look good if you die in the middle of it.” – P. J. O’Rourke

  • "If you only read the books that everyone else is reading, you can only think what everyone else is thinking."
  • Haruki Murakami

Tuesday, November 13th, 2018

Get The Right Clients On The bus

“Sometimes it’s the smallest decisions that can change your life forever.” – Keri Russell

I have read all the books that David Maister wrote. Many, many of the things he wrote and spoke about hit so close to home for me when I was working in a busy CPA firm. One of his concepts is memorable for me.

Why do you work for clients you don’t like? As Maister says, you work for clients you don’t enjoy dealing with, but they pay you a lot of money. It becomes “you give me money, and I will do what you want. That sounds a lot like prostitution.”

Every firm is looking for talented employees. Some of my clients won’t even outplace poor performers because they need “bodies.” Scary and short-sighted.

What if you had the very best clients? What if you had clients who always paid on time without reminders? What if you had clients who were all interesting, successful and pleasant? What if all your clients appreciated what you do and realized the value you brought to them?

If you get the right clients on the bus, maybe you would attract more talent. If you get the right clients on the bus, maybe some of your top performers wouldn’t leave the firm.

Getting the right clients can’t be left to chance. You must choose only to serve the clients that fit your Type A profile. Be sure to develop systems where you only serve Type A clients. What does your Type A client look like? Not sure? Work with your partners to define it and outplace client that don’t fit. If you don’t do this, you will continue to attract and attempt to serve the wrong clients. You will end up serving clients you don’t even like.

  • "It doesn’t matter which side of the fence you get off on sometimes. What matters most is getting off. You cannot make progress without making decisions."
  • Jim Rohn

Monday, November 12th, 2018

Top Five Concerns

“My great concern is not whether you have failed, but whether you are content with your failure.” – Abraham Lincoln

CCH released the results of their survey of firms. Here are the top five concerns published via Accounting Today:

  1. Keeping up with technological change
  2. Growing the business
  3. Meeting client expectations
  4. Data security
  5. Completing work accurately and on time

You can download the full report here.

 

  • "Concern yourself more with accepting responsibility than with assigning blame. Let the possibilities inspire you more than the obstacles discourage you."
  • Ralph Marston

Friday, November 9th, 2018

Executive Presence, What Does That Mean?

“Before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others.” —Jack Welch

My friend Kristen Rampe has been providing some amazing workshops for some of my clients and other progressive CPA firms. Here’s some information about one of her most popular workshops. Maybe it would be helpful to your team members.

EXECUTIVE PRESENCE AND CHARISMA

How you show up matters. For many CPAs, displaying higher levels of confidence and charisma in their interactions with clients, co-workers and the community can make a significant impact on achieving professional and personal goals.

Exhibiting the traits we associate with charisma and executive presence doesn’t come naturally to everyone. When was the last time you or your team set aside some time to discuss modern professional dress or actively work on posture, eye contact and confidence?

This session gives practical knowledge, advice and live practice that leaves participants feeling empowered to reach their next level of leadership.

Get more information on her workshop here.

  • "I am not afraid of an army of lions led by a sheep; I am afraid of an army of sheep led by a lion."
  • Alexander The Great

Thursday, November 8th, 2018

I’ve Been Thinking About Followership

“Do what you can, with what you have, where you are.” — Theodore Roosevelt

Last year, I again had the chance to visit the U.S. Air Force Academy in Colorado Springs. I had been there a couple of times before but it has been quite a few years ago and this was the first time I had visited the actual visitor’s center.

The Center provides great information and outside there is a walkway that brings you to a spectacular view of the U.S. Air Force Academy Chapel (the inside is simply breath-taking).

At the visitor center, I learned that the program at the Academy is guided by the Air Force’s core values of “Integrity First, Service Before Self, and Excellence in All We Do”, and based on four “pillars of excellence”: military training, academics, athletics, and character development.

I was also able to read about the cumulative responsibilities that cadets are taught as they move through their 4-year education. Yes, they are taught (and developed into) leaders. And, they are also taught followership.

Fourth Class – Freshman Year

  • Demonstrate assertive followership skills
  • Prepare to be instructors of the next fourth class

Third Class – Sophomore Year

  • Demonstrate effective instructional skills
  • Prepare to be supervisors in the cadet wing
  • Exemplify assertive followership skills

Second Class – Junior Year

  • Demonstrate effective supervisory skills
  • Prepare to be cadet officer-leaders in the cadet wing
  • Exemplify effective instructional and assertive followership skills

First Class – Senior Year

  • Demonstrate effective leadership and officership skills
  • Prepare to be commissioned officers in the US Air Force
  • Exemplify effective supervisory, instructional, and followership skills

Notice how each year builds on the prior year. What if, inside CPA firms, we taught more about followership? What if we had well-defined training programs that continued to build on the prior year without forgetting the basics (like followership)? What if all partners demonstrated followership as well as teamwork?

So many articles, programs, conferences, seminars, webinars, and CPE classes are focused on leadership skills for accountants and we still hear, profession-wide, that we don’t have enough future leaders.

Maybe we are going about it all wrong.

  • "The world is moved not only by the mighty shoves of heroes, but also by the aggregate of the tiny pushes of each honest worker."
  • Helen Keller

Wednesday, November 7th, 2018

It Matters

“If you have to choose between being kind and being right, choose being kind and you will always be right.” – Dalai Lama

Inside CPA firms, the partners usually have the strongest relationship with clients.

Often they even meet and talk with clients. They have lunch together and work on helping the client be more successful. They are doing “consulting” with the client.

Meanwhile, back at the office, there are various team members that work on the client’s engagement. Through the firm’s scheduling system, they are assigned a certain task for a certain client. Often it involves working extra hours to accomplish the engagement.

In progressive firms, the team members do have contact with someone at the client’s place of business but maybe not the owner.

Partners, after you have had a meeting or a lunch with a client, be sure to go back to the office and tell the person (or people) who did all the work behind the scenes how the client is doing and how their work is making a positive difference in the client’s success.

Their work matters. That’s what people want to know.

Better, yet, take a team member along when you meet with a client. It is how they learn to become consultants.

  • "When you talk, you are only repeating what you already know. But if you listen, you may learn something new."
  • Dalai Lama

Tuesday, November 6th, 2018

Firm Administrators – Make Sure to Participate

CPAFMA Logo for Web

 

I hope you will take a few minutes to participate in the CPA Firm Management Association Annual Salary Survey. Click the link below.

Annual Salary Survey
It’s time for the CPAFMA’s 2018 Salary Survey data collection. While technology allows us to enhance the survey and receive more data, we have opted to maintain the survey’s reputation of being efficient, accurate and providing the most vital information to our member firms.
As always, confidentiality is our priority.By clicking the button below, you will enter the on-line survey which will take no more than 7 minutes to complete, including the time it has taken to read this email. We are encouraging ALL members to respond by the deadline of November 19, 2018. The more participants, the more valuable the results. Note that the information is collected and compiled by a third party as confidentiality is imperative.

The results will be summarized and shared with members the second week of December 2018.
      SURVEY
  • "Positivity, confidence, and persistence are key in life, so never give up on yourself."
  • Khalid

Monday, November 5th, 2018

2018 Anytime, Anywhere Work™ Survey Results Summary

CoverLast week, ConvergenceCoaching, LLC released their 2018 Anytime, Anywhere Work™ Survey.

Today’s talent wants to integrate work and life. As a result, leaders must continually find ways to innovate workplace flexibility.

The goal of the survey is to collect data on CPA firm adoption of flexible work programs and the experiences firms have had with these initiatives.

Firm leaders need to thoughtfully contemplate how enhancing a more flexible workplace can be a huge benefit to the future of the firm.

Jeff Phillips, CEO of Accountingfly tell us, “On Accountingfly, we see incredible talent response to remote accounting jobs, which receive at least 8 times the number of applicants than in-office positions. The demand for remote careers in accounting is clear, and it’s such an obvious solution to the talent issues facing CPA firms.”

Download the survey summary here.

  • "Common sense is genius dressed in its working clothes."
  • Ralph Waldo Emerson