Tuesday, September 2nd, 2008


I recently read this small excerpt in an article:

Politeness is the cornerstone on any civilized society. In essence, it is respect for other people’s feelings. This respect is reflected in both thought and action . . . in considering other people’s points of view and behaving in sensitive ways. Unfortunately, in many areas of life, politeness seems to be outdated.

Here’s my personal answer to the question in the title of this post: Yes, politeness should be the cornerstone for our personal and business lives! Thus, I offer the CPA Firm Courtesy Policy. I urge you to adopt it for your firm, post it in your firm break room and on bulletin boards, include it in all new hire information and read it aloud at a team meeting at least once per year.

CPA Firm Courtesy Policy

If you have a problem with someone, talk about the problem only with them and in private.

Use positive conversation.
Blame a system not a person.
Apologize and make restitution if someone is upset by your actions.
When you talk about a person who is not present, speak as if they are listening to your conversation. Use the person’s name in each sentence in which you refer to them.
Speak very politely using a person’s name – – ‘please’ & ‘thank-you’ as a minimum.
Greet and farewell everyone by name and with eye contact.
Tell the truth.

“Politeness makes one appear outwardly as they should be within.” – – Jean de la Bruyere

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