Tuesday, November 20th, 2012

Client Service Is The Foundation

As I have been “out and about” during 2012, I continue to hear from CPA practitioners, that there is some concern that the younger, less experienced team members don’t seem to have the commitment to outstanding, awesome, memorable, quality client service that some of the more experienced CPAs seem to have.

Yes, some of the loyalty and commitment to clients comes from experience and a deepening of the relationship. Yet, a culture of “service” to me is the foundation of the CPA profession and should be instilled in every employee who enters your firm.

While I do teach a workshop for the entire firm on the topic of outstanding, awesome, memorable, quality client service, I think you can begin shaping a culture of phenomenal client service by sharing the Ritz Carlton Motto. If you are in public accounting, you are in a servant profession, just like a waiter, doorman or housekeeper.

It is as simple as this:



Here is a link to the Ritz Carlton Gold Standards.

  • "The best way to find yourself is to lose yourself in the service of others."
  • Gandhi

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