Friday, April 26th, 2013

There’s Communication And Then there Is Honest Communication

photoI have been blogging about CPA firm management for over SEVEN years – every work day and usually once on the week-end.

So far this year, 2013, I have made 29 posts that I have put under the category of Communication. Page down and look at the categories on the right. Click on “communication” and scan the posts. I think you will sense how strongly I feel about open, honest, frequent communication at all levels inside a CPA firm.

Twenty-nine in 4 months. You can imagine how many I’ve done over seven years. Why? Because if HONEST communication isn’t part of your culture, you are probably not building a firm that will last for the long-term.

  • Your owners will merge-up, bail-out or retire.
  • Your mediocre performers will remain at the firm until this happens.
  • Your top talent won’t know when it happens because they will have already quit and moved on to more promising pastures.

Times have changed. You used to be able to keep people in the dark. They worked, you paid them and they were trained not to care about what you were thinking and where the firm was going.

Times have changed. You used to be able to dodge your partners’ questions, skip partner meetings and simply not be honest on how you feel about activities inside the firm. You are skilled at avoiding confrontation.

Now, we have a whole generation that is hooked on communication. Plan now for how your firm is going to adjust, embrace and thrive with honest communication.

This blog post by Seth Godin says it so well in just a few words:

Committing to a cycle of honest communication

Is there any better way to start a business partnership? Any partnership?

If you’re unable to have substantial conversations with your boss and co-workers, go get some professional help. It’s not personal, it’s business.

The inability to say the thing that will make everything better (because of fear of shifting the status quo) is a project killer.

  • "Much unhappiness has come into the world because of bewilderment and things left unsaid."
  • Fyodor Dostoyevsky

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