Friday, December 26th, 2014

How Much Are You Using Your Voicemail?

I posted something last year about the decline of voicemail. When I mention this during some of my presentations to accountants in public practice, they gasp.

Many accountants (and their clients) still live by leaving a voice message and then playing phone-tag for a couple of days. Many accountants instruct their Director of First Impressions to “put them into my voice mail”. I contend that it is often a way for some accountants to avoid talking with clients and others.

Recently, Coca-Cola’s office voice mail at the headquarters in Atlanta was disconnected. Put out to pasture, so to speak. An internal memo said that it was shut down “to simplify the way we work and increase productivity”.

Times have changed. Most people under 35 (even 40) rarely use voice mail.

I don’t expect CPA firms to quickly shut-down their voice mail systems but I do expect all of you to begin frequently using the new ways of communicating, such as texting. I know many experienced, mature CPAs who are using texts extensively.



  • "For three days after death, hair and fingernails continue to grow but phone calls taper off."
  • Johnny Carson

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