Tuesday, January 9th, 2018

The Three C’s

“I can live for two months on a good compliment.” – Mark Twain

Years ago I learned a method that might be something you should try. It is called the compliment sandwich and is based on the three C’s.

There always comes a time when you need to correct someone. Perhaps they have made an accounting mistake or maybe even a communication mistake and you want to point it out but not be harsh in doing so. The person’s performance is almost always above average and you also need to compliment them.

Try using the compliment sandwich! It is the best way to offer criticism or advice.

Use the three Cs: first compliment, then correct, then compliment again.

For instance, when a student is learning to waltz, the instructor might say, “I see you’re working very hard. Saying ‘Left, two, three, right, two, three’ helps me keep the steps straight. You might try that. But you look great out there!”

Consider how you can use the compliment sandwich in the office this week.

  • "The highest compliment that you can pay me is to say that I work hard every day, that I never dog it."
  • Wayne Gretzky

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