Monday, March 26th, 2018

Listen Carefully

“I like to listen. I have learned a great deal from listening carefully. Most people never listen.” – Ernest Hemingway

During my presentations over many years, I have often asked my audience of CPAs if they ever had any sort of listening training or done their own research on how to become a better listener. Rarely, did I get even one positive response.

Most people take it for granted that they listen. Experts tell us that most people while waiting for their turn to talk are thinking about what they will say next.

Here’s the scene most often observed in an office inside a CPA firm:

A person enters the office to discuss a situation with a partner (could be a manager or anyone with their own office). The staff member sits down across the desk from the partner and begins talking. There is some back and forth conversation. During the exchange, the partner (or the person behind the desk) keeps glancing at his/her computer screen. Worse yet, they keep glancing at their mobile device. The person feels discounted and unimportant. The sad part is that the partner doesn’t even realize they are doing this.

Could this be you? Remember to:

  • Keep eye contact
  • Put your mobile device out of your eyesight
  • Review what was said – repeat things back to the visitor.
  • Ask questions but DO NOT INTERRUPT
  • "Listening is a master skill for personal and professional greatness."
  • Robin S. Sharma

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