Monday, July 30th, 2018


“I can’t tell you the key to success, but the key to failure is trying to please everyone.”  – Ed Sheeran

You are in a leadership role in a CPA firm. You are charged with managing a significant number of people. It’s not easy.

An admin person comes to you to make you aware of a troubling situation with another admin team member.

A staff person comes to you to complain about one of your long-time managers.

A manager comes to you to complain about a first-year staff person.

A couple of managers come to you to let you know that the latest modification to the tax flow procedures is not being well received by a lot of staff members.

Are you too credulous? Do thorough research before acting.

Often, inside busy accounting firms, a change is made and one (yes, one) person complains about the change and partners overreact and might even change things back….. just because one person complained.

You can’t please everyone. I like this quote attributed to Aristotle: “There is only one way to avoid criticism: do nothing, say nothing, and be nothing.”  

  • "You can please some of the people all of the time, you can please all of the people some of the time, but you can't please all the people all of the time."
  • (Poet John Lydgate as made famous by Abraham Lincoln).

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