Wednesday, August 22nd, 2018

Hold People Accountable

“Do one thing every day that scares you.” – Eleanor Roosevelt

If your partners and managers do a poor job of giving feedback, a culture of accountability probably does not exist.

Many accountants (because they are nice people) are uncomfortable giving feedback even when it is needed desperately.

If you procrastinate on giving feedback when people don’t meet deadlines or are not punctual, others observe and assume deadlines can be pushed back a week and it’s okay to be late for a staff meeting.

The more feedback you give, the easier it becomes. Make it part of your daily MBWA (manage by wandering around).

This also applies to partners and managers. They must be accountable to those they supervise. I have always been fond of a partner commitment statement I learned from Sam Allred: “I will do what I say I will do, on time, without reminders.”

  • "Leaders don't create followers, they create more leaders."
  • Tom Peters

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