Thursday, August 30th, 2018

Silence

“Sometimes you don’t have to say anything. Silence speaks it all.” – Disha Patani

During each day, you get an enormous amount of questions.

You are the firm administrator. It seems like people are lined up outside your office door continually as the day evolves.

You are the managing partner. A client calls and expects an answer on the spot. A partner stops you in the hall and asks a question. Your firm administrator needs an answer right away!

Partners and managers get questions from staff. Staff members get questions from each other. It seems everyone asking questions think YOU must have an easy and quick answer.

Try a little silence. In appropriate situations, just remain silent and the person asking the question just might answer it themselves.

If you are stopped in the hallway and asked a question say: “Let me think about that and I’ll get back to you.” Often, people catch you off guard and it is much safer to deflect, think and then reply.

Delay doesn’t mean days or weeks, it means minutes or hours.

One of the main insights I receive from staff is that they often wait on answers from partners (mostly regarding client work) for days, weeks and sometimes months.

  • "He who does not understand your silence will probably not understand your words."
  • Elbert Hubbard

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