Tuesday, December 11th, 2018

Emails From Partners

“The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.” – W. Edwards Deming

If you are working in a CPA firm, first of all, good for you. For the most part, they are wonderful places to work. You learn so much, no matter how long you have worked there and you are in a profession where you are helping people.

One of the challenges of working inside a CPA firm is email. It is a beast and a beast that you are constantly attempting to train and control.

One of the complaints I have heard many times over the years is the fact that partners (and sometimes managers) send work-related emails to you at any time from 5:00 a.m. until 2:00 a.m. Of course, many come during business hours but often several come during non-business hours.

Those frequent emails during the business day interrupt your train of thought and your concentration on client work that you are attempting to complete in a timely and efficient manner. There are many methods to handle those emails, such as turning off notifications and responding to emails three times per day. I have written many posts on the topic of emails, just type email in the search box on my website and browse through them.

So, what about those emails you receive late in the evening or early morning even before you wake up? You might make the assumption that the sender expects you to answer ASAP. That is not often the case. If your firm does not have clear guidelines about the handling of emails, it is time you create a policy that documents the expectations. If there is an urgent situation that needs immediate attention, it should be communicated in person, by phone or maybe even text. Make it clear that emails should be used for non-time-sensitive communications. Here’s a great article about all of this via HBR – Protecting Company Culture Menas Having Rules for Email.

As for emails, in general, remember that work and life have become blended. If receiving an email from a work colleague during personal time bugs you, consider your time spent in the office. Have you ever sent a personal email or a text, checked social media, scheduled a doctor’s appointment, dealt with a child’s issue on company time?

  • "Permission marketing is marketing without interruptions."
  • Seth Godin

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