Monday, January 7th, 2019

Herb Kelleher

I was sorry to learn of Herb Kelleher’s passing. I have always admired his unique approach to being a company leader.

“Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that.” – Herb Kelleher

That quote inspired me and many CPA firms to begin to focus more on keeping employees happy and engaged.

If you ever attended one of my presentations, you probably saw a slide I used very often. To me, it said so much about the functioning of so many CPA firms. You see, I think CPAs often make things way too difficult, especially when it comes to managing their firms.

They spend days talking about and drafting a strategic plan that gets distributed to staff and is never seen again. Here’s some advice from Herb. R.I.P.

Kelleher

  • "You don't hire for skills, you hire for attitude. You can always teach skills."
  • Herb Kelleher

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