Tuesday, January 15th, 2019

Say It…. Or Not?

“It is a great mistake ever to say anything when you needn’t.” – Agatha Christie 

Communication is an issue inside most CPA firms. Almost every issue my clients need to address can be traced back to communication.

Usually, it means that there is not nearly enough communication. Often, there is communication but not done in the right manner.

An example wrong communication: Betty is almost always late. She is scheduled to arrive at 8:30 but often actually arrives at 9:00 or later. Partners are bothered by this behavior. So, an email is sent to the entire team reminding them that they are expected to arrive before 8:30 each morning. Everyone knows they mean Betty and it results in lots of complaining (among the team) and loss of respect for the partners.

On the other hand, leaders sometimes actually say too much. They might confide their displeasure with other partners to a manager or even to a member of the admin team. Thus, the quote from Agatha Christie, above, applies.


  • "A fool is made more of a fool, when their mouth is more open than their mind.” "
  • Anthony Liccione

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