Wednesday, February 27th, 2019

Clarity

“It’s a lack of clarity that creates chaos and frustration. Those emotions are poison to any living goal.” – – Steve Maraboli

Accounting firm partners want their team members to meet their expectations when it comes to job performance. Do the team members know, specifically, what is expected of them? From my many interactions with accounting firm leaders, I have found that they do not provide clarity when it comes to performance.

When an employee is not meeting expectations, almost everyone in the firm knows before that specific employee knows. It seems that partners are very uncomfortable addressing the issues directly with the individual.

Firm leaders must do a better job of clearly communicating what success looks like. Be prepared to tell a team member exactly what you expect them to do and what you expect them NOT to do. Have a private conversation with any team member you observe doing something they need to change. Do it immediately when you observe the undesirable behavior. Don’t discuss it with others and delay the conversation for weeks, months or years!

  • "Mystification is simple; clarity is the hardest thing of all."
  • Julian Barnes

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