Wednesday, April 24th, 2019

A Key Communication Issue

“Good communication is as stimulating as black coffee, and just as hard to sleep after.” – Anne Morrow Lindbergh

Through my consulting activities, I almost always find that inside an accounting firm, communication is one of the biggest perceived issues. Staff members consistently rank lack of communication as a major issue for their firm.

Leaders tell me they have an annual State of the Firm event to share information about the firm. Of course, everyone enjoys the annual event where the managing partner provides some highlights of the previous year (or tax season) and provides some motivational comments for moving forward. It is a form of communication and transparency but, with this scenario, I don’t think once a year is quite enough.

The most aggravating communication issue for staff relates to clients. They are charged with performing the client engagement quickly and accurately while helping, as best they can, the client be more successful. Often they learn, after-the-fact, that the partner has had discussions with the client and failed to inform the staff member. Sometimes work has to be re-done because the staff member lacked pertinent information.

Some firms have solved this issue by utilizing software programs that keep everyone informed about conversations with a client. It works wonderfully if the partners, managers, and others remember to use it.

  • "Constantly talking isn't necessarily communicating."
  • Charlie Kaufman

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