Wednesday, June 5th, 2019

Are You Really Excellent?

“Excellence is a way of life that sustains us and inspires us day in and day out. There is no ‘long term.’ There is only the way we act when we step out into the corridor after a meeting—or, yes, the quality of your next four-line email.” – Tom Peters

The above quote from Tom Peters got me to thinking.

Firm leaders will always declare, “we provide excellent client service.” They will also tell me that excellent could be used in describing how they treat and train their employees.

Is it true at your firm?

Think about the above quote. Do you act in an excellent manner day in and day out? Do you maintain excellent behavior after a heated partner meeting? Do respond in an excellent manner when you avoid a call from an unhappy client? And, what about when you are writing an email?

  • "We are what we repeatedly do. Excellence, then is not an act, but a habit."
  • Aristotle

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