Monday, August 5th, 2019

Effective Communication

“In teamwork, silence isn’t golden, it’s deadly.” – Mark Sanborn

Almost every problem I encounter in working with CPA firms, whether it is a partner group issue, a procedural issue, or a people management issue, can be traced back to poor communication.

Every person working in public accounting needs to have the ability to effectively communicate.

Perhaps the partner group has discussed a certain issue so much and so long that they just assume everyone in the firm is aware of the issue. Many are not.

Managers believe they are so busy that they shouldn’t take their precious time to actually talk in-person to a team member about an issue. They use email or text and end up creating a lot of misunderstanding.

Employees are troubled about a certain aspect of their job but they are actually afraid to speak up and discuss it with the boss.

Open, honest communication should be part of your culture. Ask your team to give feedback to the leaders on the topic of communication. If you rank poorly, it is a wake-up call!

Sharlyn Lauby, @hrbartender, in a recent post gives us 4 Practical Tips for Effective Business Communication. Check out her post to read more about these four:

  1. Clarity
  2. Commitments
  3. Documentation
  4. Interaction

 

  • "The most important thing in communication is to hear what isn't being said."
  • Peter F. Drucker

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