Monday, September 16th, 2019

A Simple Thing

“When you meet people, show real appreciation, then genuine curiosity.” – Martha Beck

How do your clients, prospective clients, and other visitors feel when they walk into your office? Do they feel welcome, comfortable and appreciated?

Things that DO NOT promote a warm and fuzzy feeling:

  • An empty front desk
  • A sliding glass window that is closed
  • A bell to ring when you arrive
  • An outdated waiting area that looks like the 1970s
  • A receptionist that doesn’t offer to hang up their coat or get them a refreshment

I once knew a spectacular Director of First Impressions. She did some very simple things to make visitors say, “Wow!” For example, she checked the partners’ calendars every day to see if any visitors would be coming to the office to meet with partners the next day. She would make a sign and put it on her counter for each person, saying:

SUSAN SMITH

WELCOME TO

John Doe & Company

It might be a client, a prospective client, a vendor, an intern, a new hire or someone interviewing with the firm. Everyone saw a visible sign that they were important. The sign evolved into a digital message sign that sat on the reception counter.

There are a lot of little things you can do to show visitors/clients that you care.

 

  • "Enjoy the little things, for one day you may look back and realize they were the big things."
  • Robert Brault

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