Tuesday, October 22nd, 2019

More Advice on Handling Email

“Time is free, but it’s priceless. You can’t own it, but you can use it. You can’t keep it, but you can spend it. Once you’ve lost it you can never get it back.” – Harvey Mackay

I blog about it often, but I want to keep offering you solutions to your email misery. Don’t brag (or moan) about how many emails you get each day. Take positive steps to decrease the time you spend reading emails.

Matt Plummer gives us some good advice on how to spend less time on email every day in his article via HBR. A simple solution is to simply check email less often. His research says most professionals check their email 15 times per day. I believe that CPAs and their employees check email more often than that!

Keep in mind that most emails DO NOT need your immediate response. Set the expectations with your clients and let them know that you check email at 9:00, 11:00, 2:00 and 4:00. When you don’t respond right away, they will soon learn to expect your answer in a few hours.

I believe that your staff deserves a slightly higher priority. If you are a partner or a manager and you don’t reply to a staff question within a reasonable length of time, you may be damaging their productivity and halting workflow. I still hear stories of partners who may take days to answer an inquiry from staff!

Read the article and learn about the five ways we unnecessarily lose time dealing with emails.

  • "I wasted time, and now doth time waste me."
  • William Shakespeare

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