Thursday, October 17th, 2019

Who Is My Boss?

“There is nothing so exasperating as a confused chain of command.”

I read the above quote in a novel a long time ago. It came to mind recently when I was working with a client. In many CPA firms, there is a partner group and a manager group and it seems all other employees work for all of them.

You have a managing partner. Do his/her directives out-weigh the requests made by other partners? Where does the Firm Administrator or COO fit in the picture? The Firm Administrator is responsible for a smooth workflow and efficient processes and procedures. Is it widely assumed that any partner can by-pass those established procedures?

Many firms seem to lack focus when it comes to establishing a chain-of-command. Some partner groups govern as a committee. Most partner groups govern by consensus. If you have ever been part of a committee you know how slowly things move and how much time is wasted on endless discussions. If you have had the task of gaining complete consensus you also know how frustrating that can be.

Even if the formal management structure is not a committee, client service partners want to be involved in all of the “management” decisions, even things as small as the weight of the paper that is selected for firm letterhead. Yes, I still hear these stories!

As more senior partners retire and firms transition to new leadership (a new managing partner), I hope they will better define the chain of command and the organizational structure of the firm.

Consider a firm governance model that is shared throughout the firm.

Publish a firm Champion List. It is a guide that identifies the go-to person for expert advice on each software package used at the firm or for each segment and discipline inside the firm.

Lay-out a simple organizational chart that shows the chain-of-command and where each person “fits” in the firm. It helps newcomers and even more experienced team members understand where the firm administrator fits or how the partner group governs itself. An org chart can be helpful in large firms and small firms alike.

  • "Lead me, follow me, or get the hell out of my way."
  • General George Patton

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