Thursday, November 14th, 2019

Tone It Down

“Be grateful for what you have and stop complaining – it bores everybody else, does you no good, and doesn’t solve any problems.” – Zig Ziglar

You are in a firm meeting. It could be a partner meeting, a staff meeting, a committee meeting or an admin meeting. Someone complains (gripes.. bitches…) and another person joins in and soon there are several on the bandwagon.

Think about it. It probably happens all too frequently. In some cases, the person running the meeting (a manager, partner, firm administrator) actually joins in. They feel like they are sympathizing and showing support for the concerns.

If you are leading a meeting that suddenly turns into a gripe session, don’t join in. Tone it down! You might think you are building camaraderie but you are actually undermining your own credibility.

Take immediate steps to turn these bitch sessions into productive, problem-solving meetings. You might simply say, “Wait a minute, I hear the problem. Let’s talk about solutions.” Enlist the entire group into voicing possible solutions.

  • "Everyone has to make their own decisions. I still believe in that. You just have to be able to accept the consequences without complaining."
  • Grace Jones

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