Friday, December 6th, 2019

First Impressions Do Count

“A good first impression can work wonders.” – J. K. Rowling

When we think of first impressions, we naturally think about how we come across to clients, prospects and other professionals in our business network. We worry about how our firm appears to outsiders. Is our brand positive and strong?

First impressions also make a huge difference when we make a new hire. When a new employee arrives, what is their first impression? How effective is your onboarding program?

I STILL hear horror stories.

  • It is apparent to the new hire that the front desk person has no clue who they are.
  • There is a scramble to find where they will actually sit.
  • And, the one I hear most often, there is no computer available and ready for them.

Hopefully, your firm has a New Hire IT Checklist that has been completed and it is part of your Onboarding Manual.

  • "I don't know if you've ever noticed this, but first impressions are often entirely wrong. "
  • Lemony Snicket

One Response to “First Impressions Do Count”

  1. David says:

    Client and new hire experience is often neglected in our industry, a little bit of thought goes a long way

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