Tuesday, February 4th, 2020

Consequences

“Unresolved offenses become excuses for poor performance.” – Leadership Freak, Dan Rockwell

Leaders in CPA firms often establish rules and guidelines for employees of their firm. Then, when someone ignores the rules/guidelines what happens? Usually, nothing!

At a full team meeting, the managing partner introduced a new rule – something about documentation. One experienced manager asked THE question, “What are the consequences if people ignore this step?” The leaders basically side-stepped the question.

One time an experienced Director of Technology in a firm said to me, “We adopt guidelines but we actually manage by exception.”

Ignoring offenses says volumes about your leadership style. Addressing an offense doesn’t always mean some sort of punishment. You can forgive an offense but don’t ignore it.

 

  • "When you can’t resolve offenses, YOU become toxic. The Dead Sea is dead because it hangs on to everything."
  • Dan Rockwell

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