Thursday, February 27th, 2020

Don’t Be Afraid of Feedback

“Nobody’s perfect. We all have blind spots and perspective gaps. We need negative feedback if we’re going to grow.” – Justin Bariso

Are you afraid of feedback? I hear stories from many CPA firms about the lack of support for upward feedback surveys and client feedback surveys. Once a firm leader told me that her partners were afraid of upward feedback – afraid it would be negative and hurtful. Another leader stated, “Our partners don’t want to do an upward feedback survey. They said they don’t care what our people think.” Oh, my.

Elon Musk recently made the following statement (tweeted) relating to his solar tile product. “Please let us know what improvements we can make to any aspect of Tesla SolarGlass roof! Critical feedback is much appreciated.”

The key statement here is the last sentence: Critical feedback is much appreciated.

Are you, as a firm leader, appreciative of critical feedback?

Tell us what we can do better. – – That should be the statement you are continually making to your clients and to your people. Then, listen and take action.

Read this informative article by Justin Bariso (via Inc.).

  • "When the feedback comes, don't view it as an attack. Rather, see it as a gift--a chance to learn."
  • Justin Bariso

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