Friday, February 7th, 2020

Who Do You Trust?

“Listening is an important skill for building trust.” – Jennifer Collins

I remember hearing that Johnny Carson began his career as a game show host. When I typed in the title of this blog post, it jogged my memory, so I Googled it.

Who Do You Trust? (1956–1963) Married pairs of contestants were asked to answer questions, the husband deciding whether he or she would answer. The original emcee Edgar Bergen was later replaced by Johnny Carson.

My question is who do YOU trust at work?

I have facilitated numerous upward feedback surveys for CPA firms. If I receive several questions about how confidential the survey is I know that there is a lack of trust in firm leaders. There is almost always a fear of retaliation.

My wish is that there would be enough trust in a firm that all employees are comfortable telling the partners exactly what they think without that nagging fear.

Here’s an excerpt from a blog post by Skip Prichard that prompted my blog post. His description sure sounded like a CPA firm to me!

From Skip:

Simply put, servant leaders build a culture of trust.

Why is that key? Because without trust—for the leader, for coworkers, for the organization at large—everyone will be focused on survival rather than success. Because the opposite of a culture of trust isn’t simply “a culture without trust.” It’s a culture of fear.

What does that mean? I think of a company I worked at that, when I started, I saw a complete lack of trust. Management spent time looking for new tools to track and manage staff. It was all about analytics aimed at finding people who weren’t “working hard enough” (according to the definitions attached to the tools, at least). Those people could be put on a list and micromanaged, reprimanded or even fired.

I have often found that partners (owners) don’t trust the staff and the staff doesn’t trust all of the partners. Think about what you can do about this situation as you work your way through busy season.

  • "The best way to find out if you can trust somebody is to trust them."
  • Ernest Hemingway

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