Thursday, March 5th, 2020

Managers Play A Key Role In Engagement

“’No news is good news’ should not be an employee recognition program.” – Sharlyn Lauby

Partners and owners in public accounting firms rely heavily on those experienced employees who have significant experience. They have learned and evolved over the years and are now managers in the firm.

Firm managers are on the frontline when it comes to all the other team members (supervisors, seniors, staff, associates, bookkeepers, etc.) who make up the remainder of the accounting/tax team.

Thus, managers play a key role in the training, development, and motivation of others. They make a big difference in the daily lives of your entire staff.

One big issue I have observed is that owners don’t often provide enough training for managers in the art of actually managing. “The firm” sends them to various CPE courses and encourages them in their online training in the technical skills they need to succeed. In other words, they invest in teaching them tax, audit, and accounting. Learning people skills is left to chance.

Lots of articles and surveys have told us that employees do not leave a company (firm), they leave a manager. So, lessening turnover and increasing employee engagement is the responsibility of the manager.

How can your managers create a great day for employees? Sharlyn Lauby (@hrbartender), an HR pro give us eight tips:

  1. Deliver a learning moment.
  2. Use the employee’s strengths.
  3. Tell employees they made an impact.
  4. Recognize an employee’s accomplishments.
  5. Offer inspiration.
  6. Help employees make progress toward their goals.
  7. Create collaborative opportunities.
  8. Let employees make it theirs.

Read more about each of these eight tips in this recent post from Lauby.

  • "The goal is with every interaction to provide employees with an engaging experience."
  • Sharlyn Lauby

Leave a Reply