Tuesday, March 3rd, 2020

Treating Everyone The Same

A quote I recently read from Tom Peters brought to mind some situations I have observed in accounting firms. Here’s the quote:

“Every team in the world is very diverse!!! Think of symphonies or sports teams or classrooms. The good conductors/coaches/teachers treat every member differently every day.” – Tom Peters

Some firm leaders try to make everything fair by treating everyone the same. It is a hopeless struggle. I like the current term we use in managing people in public accounting firms: One size fits one.

Think about the ways you have set yourself up for failure by requiring the same behavior from all your team members. Things such as:

  • All associates must get 1700 chargeable hours.
  • All seniors must pass the CPA exam before they can be promoted to supervisor.
  • All partners and managers must be mentors in our mentoring program.
  • Everyone must be in the office and ready to work by 8:00 a.m.
  • During our busy season, everyone must work in the office on Saturday morning.
  • No administrative people are allowed to work overtime.

Simple solutions: Be more flexible. Allow individuals to do more work where they use their strengths rather than focusing all your energy on trying to help them improve their weaknesses.

  • "I've known people who thought that reaching their potential would come from shoring up their weaknesses. But do you know what happens when you spend all your time working on your weaknesses and never developing your strengths? If you work really hard, you might claw your way all the way to mediocrity! But you'll never get beyond it."
  • John C. Maxwell

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