Wednesday, April 22nd, 2020

Managers, If You See It, Say It

“Be factual and consistent.” – Suzanne Lucas

For firm administrators and practice managers in CPA firms, it is an old familiar story. All of this story is pre-COVID, of course, but much of it still applies to remote workers.

A partner goes to the firm administrator and says that when he arrived this morning at 8:30, he noticed that Susie was standing at Patty’s desk chatting. It bothers him that they have most likely been chatting since 8:00, and they were still chatting at 8:45. He wants you to talk to them.

A tax manager lets you, the firm administrator, know that Bobbi who works in the accounting area is not following the firm’s dress code. She wants you to talk to Bobbi.

Ted, the new staff accountant, was suppose to take some important mail to the Post Office. The manager found out that he didn’t make the trip to the actual Post Office, he just dropped it in the mailbox near his home at the Mall. It wouldn’t be picked up until late morning the next day. The manager wants you to talk to Ted…. because you are so good at it!

In larger firms, the job of communicating this kind of message is often given to the HR Director.

Communicating these kinds of messages – you don’t adhere to the dress code, you don’t use your time wisely or you don’t follow specific instructions – is not a fun task.

In progressive, well-managed firms, whenever possible, the partner/manager should deal with these situations directly. It’s their job to manage people.

Per Suzanne Lucas @RealEvilHRLady: It’s a manager’s job to manage, and part of managing is telling people that their clothes are inappropriate, or that they should shower more often or chew with their mouths shut. Yes, their parents should have taken care of that, but sometimes kids just don’t listen.

Read her interesting article here.

  • "We are shaped by our conversations."
  • Robin S. Sharma

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