Tuesday, April 28th, 2020

The Firm Administrator’s Job

“You earn reputation by trying to do hard things well.” – Jeff Bezos

When I read the above quote I thought of CPA firm administrators.

Firm administrators (or Practice Managers) are at the hub of all the tough management challenges inside a busy CPA firm. Tasks flow out the spokes and when the road becomes bumpy it flows back down the spoke to the hub – the firm administrator.

Recently, they were in the thick of things when it came to getting the firm equipped, very quickly, so that the team members could work remotely to serve clients at the busiest time of year.

They have worked long and hard and they showed they could handle the “hard things well.”

Experience is key. Now that your firm is making its way through a pandemic, the next crisis that arises for your firm will be handled with even more skill and expertise.

Firm administrators are on a constant journey to try and do things well and enhance their reputation. It is a journey that will never end.

The quote above also applies to every team member directly serving clients. Are your clients amazed at how you handle things that seem very hard to them? I hope so.

  • "Procrastination makes easy things hard, hard things harder."
  • Mason Cooley

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