Wednesday, May 13th, 2020

Don’t Rescue

“Let others perform. Ego creates silos.” – Dan Rockwell

An on-going complaint by CPA firm managers – “The staff person didn’t finish the job. They sent it back to me!”

What’s rather sad about this scenario is the fact that while the manager complains, they just go ahead and take the work back, finish it or fix it.

The team member almost always sends the job back to the manager, unfinished, because they don’t know what to do next. They came upon an issue that they were unfamiliar with and have learned that if they give it back to the manager, the manager will finish it!

Dan Sullivan (@LeadershipFreak) says, “It’s dangerous to do other people’s work for them. When you rescue competent people, you minimize talent and promote disengagement.”

Managers defend their actions with the excuse of having to get the job moving, out the door and not put too much more time in the job. Don’t rescue them, send the job back, and help them address the unfamiliar issue.

Here is a simple, 4-step training method that seems to make so much sense for interns and new hires working in accounting firms.

  1. I do – You watch
  2. I do – You help
  3. You do – I help
  4. You do – I watch

If you keep rescuing them, they will never gain the knowledge and experience for career success.

  • "The mediocre teacher tells. The good teacher explains. The superior teacher demonstrates. The great teacher inspires."
  • William Arthur Ward

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