Tuesday, July 14th, 2020

Take Care of Your People

“Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that.” – Herb Kelleher

I have often written about Herb Kelleher and I used his quotes often in the many presentations I did over the years. The reason is…… he believed in taking care of your people!

It has been very trying times. Your people have done the best they could with the situation that was forced upon them. They worked (and are working) diligently to serve clients fully and passionately.

As a firm leader, it your job to not only take care of clients but also take care of your people. Don’t put them at a lower position on your priority list.

Let them know you care. Let them know you appreciate how hard they are working. Let them see you… use video chats. Some employees would be simply amazed if they got a video invitation from the managing partner.

Other non-CPA professionals… marketing directors, HR directors, firm administrators, technology leaders… touch base with individual team members whenever possible. It would be good for them and also good for you. You don’t want them to forget you exist!

Show your team (and our peers) your passion for life and work. Show them your kindness, your sense of humor and your sense of true teamwork.

How about just simply sending individual emails to team members thanking them for being on your team?

  • "Power should be reserved for weightlifting and boats, and leadership really involves responsibility."
  • Herb Kelleher

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