Tuesday, August 25th, 2020

The Power of Thank You

“We often take for granted the very things that most deserve our gratitude.” – Cynthia Ozick

Over the years, I have written several posts about the power of saying thank you.

While I definitely prefer a handwritten note, a thank-you, whether handwritten or by email, is something very special, and often, rare.

One time, I received an email from a friend, a very experienced, professional and effective firm administrator, telling me about a special thank-you she received. It inspired the following “story.”

Anna loved being a firm administrator. She was actually one of the first professional firm administrators in the CPA profession and one of the first members of the CPA Firm Management Association. During her tenure at two CPA firms, while she loved her firms and was very devoted, she received little recognition and appreciation. (Firm Administrators – does this sound like you?)

Rather than continuing in this mode, Anna decided to give another firm a chance before she abandoned the CPA profession. This was a very difficult decision. On her first anniversary at the new firm, here is the email that went out to the entire organization.

From: Managing Partner
To: Everyone at John Doe Firm
Subject: Happy Anniversary to Anna from the Management Committee!

Anna has been here for a year. Hooray for Anna! Things are sooooooooooooooooooooooooooooooo much better with her here. Thank you, Anna!! And, yes, we love to drive you nuts, but that is just because we love you so much.

Have you read The Last Lecture by Randy Pausch (the college professor who died of pancreatic cancer)? I highly recommend it. In Chapter 41, he tells of the power of a thank-you

  • "If you can read this, thank a teacher."

Leave a Reply