Wednesday, September 2nd, 2020

Difficult People

“If you have some respect for people as they are, you can be more effective in helping them to become better than they are.” – John W. Gardner

In my firm, I remember people asking to attend those personal improvement seminars that were advertised by flyers arriving in the U.S. Mail.

They were one-day seminars sponsored by some seminar organization. It was usually focused on things like improving your communication skills, how to supervise people if you were a first-time supervisor, time management techniques, etc. They were very affordable and many people did gain some benefit.

There was one that always caught the attention of my admin team and some beginning staff members – – How To Work With Difficult People!

The team would say, “This is one we really need to attend!” It was more or less a joke for them but I believe they were really trying to express the frustration they felt with some partners/managers.

I wonder how the people feel in your firm. Maybe you need a lunch and learn on this topic!

  • "When dealing with people, remember you are not dealing with creatures of logic, but with creatures of emotion, creatures bristling with prejudice, and motivated by pride and vanity."
  • Dale Carnegie

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